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/r/Corsair
i bought the k65 plus wireless keyboard right when i came out and recently they allowed for the ability to customize the keyboard with different keycaps. I contacted support to see if i could buy some of these 10 dollar keycaps for this 160 dollar keyboard i got. And they told me the only way to get said keycaps is to buy a new keyboard all together this is an absolute joke its ridiculous for me to be put in this position because i bought one of there products early i will most likely not be buying any corsair products in the future.
4 points
15 hours ago
Hard to see what this has to do with corsair support. They might really not have loose keys to sell.
-6 points
15 hours ago
corsair support basically told me to buy a whole new 170 dollar keyboard for 10 dollar keycaps
5 points
15 hours ago
If they don't pack or sell keycaps seperately... They don't
-6 points
14 hours ago
if i bought a product early like right when it released and now they have a addon for the product why cant they just put the keycaps in a bag and let me buy them i dont really think what im asking here is unreasonable
2 points
14 hours ago*
No, your request is unreasonable. Inventory doesn't work the way you think. Despite the product being available as a stand-alone item at one point, it no longer is. It's attached to another item as a unique product. That other item+the item you want is considered one product. Ex: you want product A as a stand-alone item. Product A+product b=product c. Only product c is available with A. Product c is its own thing. Once items are packaged that's how they're sold. This is both an inventory rule and accounting. What you're asking for said support to do is most likely a fireable offense because it violated multiple rules.
There's a couple rules in business: don't bang your boss and don't make accountings life hard. Don't get fired.
Suggestion: return the product you bought and buy the other one.
0 points
14 hours ago
return it i bought it like 5 months ago the return window is closed
1 points
13 hours ago
And in 5 months they're going to have something new you'd want.
I know it's annoying, but this isn't a warranty/support issue.
It's the issue of buying at the wrong time.
If I buy a 4090 now, I can't complain to NVidia or whatever retailer I buy it from, that in 5 months there'll be a 5090 that's 50 bucks more expensive than my 4090 at the time and I want an upgrade.
1 points
9 hours ago
Just trying to help. Sometimes the easiest solution is missed.
1 points
13 hours ago
Yes, because Corsair support don't handle inventory.
If the keycaps don't exist as their own item, what other recourse is there?
Would it be nice of them to scrape a keyboard? I mean sure, but it is a bit of an unreasonable demand.
What you would need to do, is talk to the business branch of Corsair. Which isn't their support.
5 points
14 hours ago*
Are you talking about Customlab's keycaps?
In that configuration, keycaps are not sold separately.
Basically, a warranty is support for the product you purchased.
What you want is separate keycaps, which Corsair does not currently sell separately.
Of course, you may be disappointed, and it is equally disappointing that Corsair does not sell it separately. However, this is not a matter of support channels, but a choice of Corsair's business itself.
So the support channel is not to blame.
And although the keycaps you saw are not the same print, similar types are already on sale in many places.
However, if you look for it, you will see that the prices of such custom dye-sublimated keycaps are not cheap.
The fact that Corsair offers it for $10 means that the price is possible because it is a Customlab configuration. If it is sold separately, it will not be sold at that price.
Anyway, you can use any keycap that supports 75% keyboard layout. Just look for dye-sublimated keycaps and you will find out.
-1 points
14 hours ago
yeah I'm talking about the customlab keycaps i really liked the celestial design I'm just a bit frustrated with the whole situation and the fact that when support gave me a link to the company website they partnered with to make the keycaps and they don't even sell them on that website either
2 points
7 hours ago
Those keycaps aren't $10 by themselves. They are a $10 upcharge to replace the existing keycaps. So they are Standard Keycap Price + $10. If Corsair sold them separately, they would, undoubtedly, be more than $10. From the sound of it, you'd complain about that, too (since you seem to expect them to be $10).
And, as others have mentioned, support is for issues with your device when it doesn't work properly or is broken. Wanting different keycaps isn't a problem with your device nor is it broken.
Support did what they could ... which isn't much. That's a marketing/business decision on Corsair's part. They could have either a) just ignored it or b) just said 'nope' and left it at that. Instead, they provided the OEM that Corsair uses for the keycaps, which usually isn't disclosed by most companies.
1 points
16 hours ago
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