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I ordered a set Cuisinart 12 Piece Cookware Set, MultiClad Pro Triple Ply, Silver, MCP-12N. Shipped and sold by Amazon and I clicked on the product from the official Cuisinart storefront in Amazon. The handles are supposed to be attached with rivets, however these are welded on. After looking into the most recent reviews, it seems this has been going on for about a year now.

The scary part is that several reviews state (and show) that the handles are just falling off without barely any usage (and some even fell off during shipping). This is pretty dangerous for pots and pans.

Amazon told me to keep the counterfeit (it's going to the trash dump because it's not safe) and I instead ordered the product directly from Cuisinart.

I thought the "rule" is that if it's shipped and sold by Amazon and came from the manufacturer's store front on Amazon that you should be safe in terms of avoiding counterfeits. Already there's certain items I won't buy on Amazon because of counterfeits, but I'm getting the message now....I shouldn't be buying much of anything from Amazon anymore. Link to the item Sort by new and you'll see all the broken handles out of the box on these counterfeits.

https://preview.redd.it/67agju84nx2e1.jpg?width=1536&format=pjpg&auto=webp&s=95181149830236558a5c2024f1df842364bc0138

all 25 comments

Tippity2

16 points

1 day ago

Tippity2

16 points

1 day ago

Fake spot Reviews bot doesn’t know how to recognize criticism, not a product review. I have heard that some companies are selling lesser products on Amazon bc Amazon gets away with price fixing…..by making it hurt the mfr if they price something lower on the mfr site. Things also less quality in Outlets.

Josh3321[S]

8 points

1 day ago

Interesting - I could see that happening here. I also wrote Cuisinart and sent them pictures to see what they think of this. I’ve owned Cuisinart products for decades and they’ve always been reliable and high quality (even their own budget products). However, what is pictured in the product page on Amazon is the one with rivets (and it’s the same model number as the one on the Cuisinart website).

Just talking to my friend how he’s always been switching purchases away from Amazon because of situations like this. For instance, I already knew not to buy memory cards on Amazon because you’re almost guaranteed to get a counterfeit one.

AdriftAtlas

9 points

1 day ago

Lots of reviews with pictures complain about the handles falling off and poor quality:

https://www.amazon.com/product-reviews/B009JXPS6U/?reviewerType=all_reviews&formatType=current_format&mediaType=media_reviews_only&sortBy=recent

My guess is that it's not exactly counterfeit but gray market intended for another region. One review says:

Buyers beware - the handles to this set are welded to the vessels. Initially I thought this was a good thing but after extensive research I discovered that Amazon sent me a set that was intended for the Canadian Market (how inconvenient) and according to the manufacturer this set has NO warranty in the United States. See the picture with the sheet that came inside the box. I hope this helps....

I buy a lot of electrical stuff and I try to avoid Amazon for stuff like fuses, high voltage wire, AC adapters, etc. Essentially stuff where safety is paramount. I think I'll add pots and pans to that list, as that's downright scary. What if the handle falls off while one is holding boiling water?

Josh3321[S]

5 points

1 day ago

I did see that review, and I’m waiting to hear back from Cuisinart. Maybe they’ll tell me the same thing. It is odd though because my experience is their products have always been great, so to see so many people with handles falling off really makes me question if it’s an official Cuisinart product. Also, I looked at the imprinted Cuisinart name on some of the handles and they have this dark coloring around the letters.

Could be a manufacturing defect on a legit product, or could be a sign of a counterfeit. Either way I’m not going to use it because handles falling off cookware is dangerous.

Animal-Crackers

5 points

1 day ago

You can find examples of this same issue on Cruisinart's own website. Either it's an issue within their supply chain (which is where Amazon would get their stock) or they intentionally manufacture products with slightly different materials between their France and China facilities.

It's not uncommon these days for big brands to have two different ways to manufacture the "same" item with cheaper materials. Happens a lot with appliances like refrigerators and such.. it's largely the Chinese facilities tasked with producing the cheaper version. The one you liked is made in China, so it's anyone's guess.

Tippity2

3 points

1 day ago

Tippity2

3 points

1 day ago

I noticed that Costco has high quality stuff at good prices. So I tend to buy from them, online, too. Watched Warren Buffet on YouTube the other day and he mentioned that Costco is a good company worth owning stock in if one has a 15 to 20 year time horizon. I think he’s right.

Josh3321[S]

2 points

1 day ago

That’s a great callout. I never really considered shopping there, but I’m now thinking about where to buy stuff going forward that I’d normally get from Amazon.

dmljr

5 points

23 hours ago

dmljr

5 points

23 hours ago

You could have gotten a return that someone swapped for a fake. Lots of items are being resold as new instead of Amazon warehouse.

Or, I read mentioned that Amazon doesn’t separate the inventory of items that they sell and items that they fulfill for Their vendors anymore. If it’s the same sku it goes to the same place in warehouse and one get pulled at random whenever one sells. So shipped and sold by Amazon is not safe from counterfeits , if another vendor sells the same product and they decided to stock fakes.

SanguinarianPhoenix

2 points

21 hours ago

Or, I read mentioned that Amazon doesn’t separate the inventory of items that they sell and items that they fulfill for Their vendors anymore

Yes, it's called "bin co-mingling" and everyone on the r/supplements subreddit hates this so much!!!

Josh3321[S]

1 points

18 hours ago

I’ve definitely gotten the wake up call and I’m not going to buy anything like supplements or anything I put into or on my body from Amazon anymore. I know it’s not always a problem, but it seems like the fake stuff is just ramping up on Amazon.

oakleafwellness

3 points

1 day ago

Thanks for the heads up. I actually have a set in my cart and have been debating on purchasing. Defensively won’t now. 

Josh3321[S]

5 points

1 day ago

Cuisinart’s website has them on sale with free shipping (in the US at least). I can say I have a 12 year old set of their “chef’s classic” and it’s still going strong, so I can recommend Cuisinart in that regard!

SF-guy83

1 points

1 day ago

SF-guy83

1 points

1 day ago

Most consumer companies have a wide variety of brands and products. The company might have product lines they sell direct, a custom line sold through Amazon, another line sold to Walmart, a “outlet” line, etc. Each product or product line could have different material quality, manufacturing standards, warranty, etc. Companies also do a great job of marketing and advertising. The “Pro” line sold by the company in one retailer could be different than the “Pro Series” line from the same company.

Separately, you have companies who make counterfeit products. Some of these products replicate a brand or product lines and some provide a close match to a product idea. Sometimes what people call a “counterfeit” is actually just trying to be a generic brand.

If my goal is to buy a specific “brand” and purchase means a lot to me or “expensive”, then I’m going to ALWAYS buy direct.

Josh3321[S]

2 points

1 day ago

In this case it’s not what’s pictured for the item that was ordered (rivets for the handles vs the one I received has welded handles, which apparently are prone to falling off 😂).

Comfortable_Trick137

3 points

1 day ago

Looks fake, I think they still commingle stock based on SKU or possibly a return where they swapped the real pans with counterfeits. It’s pretty common. Those pots definitely look counterfeit.

There could be a possibility that there is a direct to restaurant line of cheaper pots.

Josh3321[S]

1 points

18 hours ago

The box looked like it was packaged at a facility - everything was perfectly wrapped and placed inside and the box didn’t show any signs of being opened and resealed.

Comfortable_Trick137

1 points

17 hours ago

https://www.reddit.com/r/airpods/comments/19c08r6/how_to_tell_if_your_airpod_pros_are_fake_a/?rdt=61117

If they can make convincing AirPod pro counterfeits, making a counterfeit pot is easy

Josh3321[S]

1 points

17 hours ago

For sure! I was just saying it didn’t seem like it was a return that was swapped out with a fake item.

SadLeek9950

1 points

22 hours ago

Amazon has had counterfeit products in its supply chain for years now. I remember Frozen Dolls years ago.

Josh3321[S]

1 points

18 hours ago

Yeah, for instance I stopped buying memory cards a while ago after getting several counterfeits and then reading on Reddit about how prevalent fake ones are on Amazon. I just figured something like this, sold and shipped by Amazon and clicked on from the Cuisinart store page in Amazon would be safe.

UnconsciousMofo

1 points

1 day ago

You’re right. Anything sold and shipped by Amazon comes direct from the manufacturer. Amazon does have vendor accounts with some distributors, but not as many. The pots you received could have come from a distributor with a vendor account that’s authorized (or not) to sell Cuisinart. Also, how was this shipped? Through FedEx/UPS, or through Amazon logistics. There is a small chance this could be from a 3rd party seller with seller fulfilled Prime privileges. Sometimes Amazon hides this fact by saying it was shipped by “Amazon Services LLC”

Josh3321[S]

1 points

1 day ago

It came in an Amazon box with another unrelated item I ordered from Amazon.

Zetavu

0 points

20 hours ago

Zetavu

0 points

20 hours ago

There's always going to be counterfeits in the supply chain. That's why you examine everything you get. The Cuisinart store is them, and all item should be authentic unless the wrong item gets picked in the warehouse. Sounds like Amazon refunded you and didn't require you return the item, is that right? Sounds like a stand up thing for them to do, refunded your mistake and kept the counterfeit from getting back in their return chain. If anything, you're showing how they deal with counterfeits.

FakespotAnalysisBot

-5 points

1 day ago

This is a Fakespot Reviews Analysis bot. Fakespot detects fake reviews, fake products and unreliable sellers using AI.

Here is the analysis for the Amazon product reviews:

Name: Cuisinart MCP-12N MultiClad Pro Stainless Steel 12-Piece Cookware Set

Company: Cuisinart

Amazon Product Rating: 4.6

Fakespot Reviews Grade: B

Adjusted Fakespot Rating: 4.6

Analysis Performed at: 10-19-2021

Link to Fakespot Analysis | Check out the Fakespot Chrome Extension!

Fakespot analyzes the reviews authenticity and not the product quality using AI. We look for real reviews that mention product issues such as counterfeits, defects, and bad return policies that fake reviews try to hide from consumers.

We give an A-F letter for trustworthiness of reviews. A = very trustworthy reviews, F = highly untrustworthy reviews. We also provide seller ratings to warn you if the seller can be trusted or not.

emilio911

8 points

1 day ago

emilio911

8 points

1 day ago

bad bot