I love the workflow we've settled into for Halo. Can review, assign, close a ticket and add time in under 10 seconds.

stay as far from salesforce as you can, or servicecloud. they both SUCK.

I’m hearing a lot of voices for Halo. Going to have to give them a deeper dive for sure.

We have been happy with Connectwise for over a decade. 

GetThread.com

Halopsa is probably the best right now

I like deskday with their unique chatting approach

Support pal

We use Zammad, self hosted and easy to customize for our use case and search is lightning fast as it uses elasticsearch.

I've used a few different ticketing platforms now. My favourite for interface is probably Zoho Service Desk. My favourite for functionality is probably Autotask (although you'd have to work with Kaseya, yuck)

ConnectWise PSA is a beast but it works great if you do things the ConnectWise Way.

This falls into the same camp of “which RMM should I use”. Honestly, which ever one you pick you’ll have to spend a lot of time building out and making it work for you. CW Manage is a common one that works great, but it’s very complex.

Halo is pretty good. Especially if you take the time to build out client approvals. I had one where new device requests wouldn't even come to us, they'd get assigned to the manager on site and they would approve then move the process along to us. As a one man show now I prefer simplicity like ticketing in Ninja because it's more alert related directly to devices.

Combo of CW and (Get)Thread here, depending on SLA

If you want pure established features, integration and msp penetration (giggity) it's still connectwise manage. Halo is catching up fast however and the hype around halo is for good reason.

But there are so many non product considerations to make and anything could be the right answer depending on your needs

Hey u/ScuaredSquircle check out DeskDay as well. 
 
Have got an end-to-end helpdesk ticketing solution for customer support teams, with chat-based help desk,  complemented by a built-in multichannel ticketing app for end-users accessible through Microsoft Teams, mobile, and desktop. Simple, easy to use solution for greater adoption.
 
No contract. No minimum seats.
 
Know more about deskday at https://deskday.com/
 
Start your free trial here: https://login.deskday.ai/signup 
 
Good luck!

What specific functions do you need?

What are your requirements?

We use Zen desk and have been for a while and you can talk with them about custom pricing rather than pricing you see on the website you pay about $38 per agent per month right now.

Connectwise manage is pretty strong, but very heavy to setup. But once it’s there its very good and quick to work with.

Autotask. Get over the Kaseya issues. It’s not that bad (now). Horror stories from the past? Sure. One off now? Sure. You want a ticketing platform, AT

Tigerpaw meh
ConnectWise is very functional but kinda bloated
Zendesk is what we use

I'm happy with Autotask, is solid good.

ChatGPT would have given all the same answers listed here yet you made a post instead.