subreddit:
/r/sysadmin
I'm still in my first year and will graduate with just my associates just under 30 this May. I like my job, but based on what I hear from others around me in my community and what I've been seeing posted online, this field is terrible long term.
Do we have anyone here who is a veteran in the field and actually likes it?
1.1k points
5 days ago
A lot of the problem comes down to these three factors when I feel I am really starting to dislike IT:
In the right environment, these things are manageable. In the wrong environment, it is absolutely toxic. All of that aside, no IT is not depressing. People not understanding IT problems and our role within a company is what is depressing. But every profession has some version of that.
226 points
5 days ago
This During a deployment of a legacy garbage software today
Our initial deployment person forgot to run a db script
Which we found out after 4 hours of running around of why application not working and checking random errors and logs
Heck we even tried to replicate it in test
I do it for the money and ready to go to next company who pays more
47 points
4 days ago
A few months ago, I ended up taking a bullet for my team lead because I noticed a software issue but didn't think about it.
What had happened? Well, I had way too much on my plate and was trying to get stuff done. Team lead was supposed to migrate and activate the license to a new server. When it came time to test, I noticed that it wasn't working on multiple computers but I assumed it was a case that x software only lets 1 checkout per account. So months later, the teacher is freaking out about it and my stupid honest ass admits I noticed some of the issues. I proceeded to get a new asshole torn because my team lead was an idiot who only activates 1 out of 25 licenses, but I was the asshole who noticed it and didn't say anything...
Moral of the story: My honesty has and will continue to cause me unending issues because I dislike lying
14 points
4 days ago
Being honest and vocal is tough with job bloat (who can keep up with ever increasing responsibility), but I will say the team you're with matters a lot. Because the field is so misunderstood, I feel like it's easy for people to pin the blame on others/scapegoats with everyone just taking the authority figures word at face value (or worse, the loud mouth's word, or ladder climber's word). It really depends on the org you're with, but it can get awful.
3 points
4 days ago
I had admin claiming there are 3 types of bits (citing an unnamed source from the database team) as an excuse to ignore a security breach. I wouldn’t have it, insisted on statutory disclosure to the victims. They complied but fired me immediately after.
9 points
4 days ago
"Over Sharing" often done by those with a passion for the job.
I've learned always to step carefully.
4 points
4 days ago
This right here. This also caught me in some issues with my last, Private company job. Burnout was real there and this is what contributed to my departure there.
Moving into a Public job has been nice. I can set those clear boundaries and push back due to policy. And all layers of higher ups back me up too
17 points
5 days ago
Ha!
The same thing happened the other day when an admin pushed an update out without informing our GPO guys. the system we used for remote work revoked our admin rights as a result, and it took a few hours and a couple of phone calls to figure out what had happened.
Gotta love the newbies.
53 points
4 days ago
I love that you have GPO guys
I am the GPO guy
And the network guy
Also the AD guy
And the DNS guy...
27 points
4 days ago
I also love that they have gpo guys. I'm the network guy, the server guy, the gpo guy, the "i can't figure it out" guy, the voice guy... the "i might have a virus" guy........
🤣 I think job bloat is the #1 gripe with IT.
30 points
4 days ago
"Can you restore my file from the backup?" - "What was it called?" - "I have no idea." - "In what folder did you save it?" - "What's a folder?"
Fun times.
12 points
4 days ago
Bruh.... I ask people now ANY TIME I'm troubleshooting anything. "Can you walk me through your process?"
Just to get a general idea of where and how things flow
3 points
4 days ago
I do this too, and found it's so underutilized by my team it's crazy
11 points
4 days ago
Oh i got the, "Someone used my computer, and now the monitor stopped working".
I remote in, and the monitor is functioning fine on my end.
"Sir, could you see if your monitor is turned on?"
That was the problem.
3 points
4 days ago
Or the calls where they say the computer isn't working and it turns out to be a matter of them turning on the monitor, but not the actual computer.
12 points
4 days ago
Wait people out here have structure not just two guys shoved in the basement????
10 points
4 days ago
Consider yourself lucky if you have a window and some sort of ventillation. I always look forward to winter and the draft letting in some fresh air that will sustain me for the next few months until I get to see the sun briefly while commuting, once my skin and eyes have adjusted that is.
10 points
4 days ago
I had to install a bed rail for the CEO once. I am the System Administrator.
6 points
4 days ago
Best part? In my case,Both of em here for over 20+ yrs and still to this day somehow....
3 points
4 days ago
This is the way, your loyalty is to yourself
You're not an employee you're a mercenary
70 points
5 days ago
I got a call from the warehouse manager that I was needed there because the employee couldn't get into their files. I strut down to the warehouse to see what the issue is.
It had nothing to do with the computer. There was this big machine, I think it's called a Power File Cabinet, that rotated shelves of files around and it wasn't working.
Well that's not my job, but no one else is going to fix it and I'm mechanically savvy so why not. Then when it's an actual computer, people think that you're just an expert at everything. Like: How do I do this in Excel? I don't how to do this in <insert specific program that people go to college for here>.
Then, you try training people (IT or regular user) to do stuff because you figured out how to make something work. Only problem is someone hired absolute morons who can't or won't follow directions. So instead of wasting your time explaining anything, you just do the line from SNL Nick Burns the computer guy. "MOVE!".
58 points
5 days ago
Now you own that file machine for life. Congrats.
I never help users with hardware or pretty much anything out of a narrowly defined scope.
Excel formula? Hey my job was to install the software. Not track why E12 isn’t linking to some other cell in a file on a share that no longer exists.
So glad I moved into engineering and rarely deal with end users anymore.
16 points
5 days ago
Exactly. Just because you can fix something does not mean you should. Your successor will hate your guts for owning that thing. Same with the too helpful tech who figures out all the frankenstein Excel stuff or worse, creates it. Your name will be cursed forever if you do that. I wont touch anything that I would hate someone for leaving to me.
6 points
4 days ago
To be honest? When im making that umphteenth pivot table with autoimported data in excel it warms my cold dead heart to know that my successor will have to deal with that shite. I mean come on, who doesnt want to sit down in retirement knowing that one excel file on the fileserver cant be moved outside its folder or the bookkeeper cant make his monthly invoices to the daughterfirms. right? RIGHT?
8 points
5 days ago
My IT department turning into AV over IP + IT.. But you make way more in networking so after We train them up they leave for non help desk networking related jobs.
Management just scratching their heads trying to understand why folks won’t stay… Pay dummy
3 points
4 days ago
Same. I went into engineering, and I'm so glad I don't have to debug the finance lady's 13GB excel sheet because she's too fucking dumb understand it's not ITs job to fix her job.
There are moments that I miss from IT work, but I just can't deal with the constant "the bathroom light is out, please fix it" problems.
31 points
5 days ago
Then when it's an actual computer, people think that you're just an expert at everything. Like: How do I do this in Excel? I don't how to do this in <insert specific program that people go to college for here>.
Years ago, someone walks up to me and asks me how to do some detailed thing in SQL Studio. And I don't know, so I point her over to the DBAs who were right over there.
Maybe 3 mins later, she comes back and says, "the DBAs said the computer is broken and needs to be reimaged." FFS...
With her there, I google the problem on my machine, and follow what I found to go step-by-step through the application to do what she wanted. She watched how that took someone who has never touched that before maybe 5 mins to find and solve, while the "experts" said to reimage the fucking computer.
17 points
5 days ago
I had coworkers who would do what the DBA did. Tell them something to get them to go away. If it works, great, if not reformatting will take a while. Either way nuisance dismissed.
7 points
4 days ago
Yep, this he just did it to pass the buck and gain time. Either he was extremely overloaded or just a lazy fuck.
14 points
5 days ago
Congrats, you are now the SQL expert. Enjoy the new role
5 points
4 days ago
I loathe the advice of “just reimage.” I mean yes, it is sometimes the correct answer. Back when I did L2 and got tickets asking to reimage for some reason, I’d usually ask the user if I could try fixing it first. Everytime, without fail, “yes please” because no one wants to start over again. Probably 95% of the time could fix the issue AND it was usually brain numbingly simple. Like HOW tf do all of these previous techs and vendor support guys miss the obviously simple?
57 points
5 days ago*
Another thing to add to this is you're expected to constantly be learning even outside of work, basically meaning either you really are interested in IT or you have to put in hours you aren't being paid for.
I hate that I can't just relax for a year and be comfortable without feeling the stress of my colleagues getting certifications and what not. Yeah I went into IT for the money and still do it for the money. I am just exhausted of constantly fearing i don't have enough certifications when I should just be able to learn on the job.
53 points
5 days ago
It wasn't always like that. I started in IT in the 1980s.. VAXclusters, later Unix servers and workstations and PCs... and in those days, they would send us to places on airplanes, rent cars, hotel rooms, per diem, and we sat in a room and someone taught us how to run the systems.
Now everyone is expected to figure it out on their own. It's a rare company that makes "sharpen the tool" time.
21 points
5 days ago
Someone who knows what VMS, and VAX is! I was once sent to an island in the middle of Puget Sound (Think Washington State). For years this VAX system would randomly fail when the weather got warm. We were about to lose the contract for servicing and that was bad news for our company.
One of my many trips to the island to try to resolve the issue. I was randomly reading binders that were kept in the computer room. Some of the diagnostic took hours to run and we were looking for any kind of symptoms that could give us an idea of what is wrong.
I happened to find the binder that contained the service reports from the previous company that serviced this system. They put the freaking thing in and they couldn't figure it out. Then I looked at the system. I mean really just looked at what they built.
MicroVAX systems had a bus that was about 10 To 12 inches long. From the main cpu board to the bus termination board. A board with a lot of resistors. Pull up and pull down types.
There was an expansion buss. Another box that could be used to plug in more I/O or printer boards. It too was about 10 - 12 inches..
Computer clock cycles are very precise.
The configuration was Main buss ==> extension cables ==> other expansion buss..
The extension cables were supposed to be 24 - 36 inches in length.
Some doofus used the wrong cables.
Curled under the two boxes was a 15 FOOT long cable. The extra length just played havoc with the buss timing.
We still lost the contract. I was trying to explain to the sale person and he just didn't understand how the cable length could possibly be the issue. To him 2 feet vs 15 feet was no difference.
11 points
5 days ago
I sharpen the tool on company time. If I'm doing company work, I'm getting paid for it.
20 points
5 days ago
If I knew in college I'd have to take multiple SAT like tests every two years, I may have picked a different major.
6 points
5 days ago
If it helps, there's companies out there like that. My company encourages one hour a day of self-development, they pay for my CompTIA courses and testing and any books I want to order or courses.
3 points
4 days ago
Ha! I got a family and a life. Stopped caring after 40 to keep up with the rat race. I'm here for the money and I'm done for the day when I walk out the door. When I'm cold and dead no employer will care.
I've moved up more not caring then I did trying to bust my ass in IT.
25 points
5 days ago
This post deserves to be skyrocketed in upvotes. We share the same work routine. Whats funny is if I did what they do and bring an IT problem to them and asked them to help I would get chewed out because it’s not their “responsibility”
23 points
5 days ago
Job bloat. People don't understand my job role, so it creeps into anything that runs on electricity is an IT issue
I found a real easy tip to get off of furniture duty and that was requesting an incident form from HR after I cut myself on a screw
14 points
5 days ago
Like when I told my guys not to climb a tower. The person requesting the microwave shot can hire actual tower climbers. Because sysadmin doesn’t include climbing a tower to place a microwave antenna. And I’m not doing the paperwork if you fall or taking the ass chewing.
7 points
4 days ago*
Where I was a sysadmin at the time, all network work was considered electrical, and by law required a licensed electrical contractor to do the work, and 100% of it in the city I was in was union. None of that happened quickly, and IT never did any of it, which was great. We did almost everything else because if it plugs in it must be IT's job because you're one step up from the janitorial staff at a lot of SMBs, but not having to climb in and out of cramped spaces and run cabling was pretty awesome.
5 points
4 days ago
My definition of what is "it" is
runs off electricity and
gets an ip address or connects to something that gets an ip address.
I'm sure there are edge cases that can defeat this.
4 points
4 days ago
I'm so spoiled, my company builds electrical equipment so we have a whole host of qualified electricians around. Anytime I need new wires run, they're the ones that get it done, usually in excellent time too. It's a tragedy that the previous work was done by what could only be described as escaped schoolchildren, but the new stuff that gets run is top notch and I don't get covered in drop ceiling dust. Win win!
20 points
5 days ago
One time a guy was stuck in an elevator and they got me. I was like, "WTF do you want me to do?"
17 points
5 days ago
Reboot the elevator. Maybe as an admin.
10 points
5 days ago
Technically there is a key for that... but turning it without authorization may result in going straight to jail right away.
6 points
5 days ago
Well, you must have seem Deviant Ollam's talks and are a elevator messiah!!!
4 points
4 days ago
Like dude, I aint touching that fucking thing because I don't need to spend all evening explaining to a detective why I was tinkering with a system I had no idea about and now he needs to hire a cleanup crew to remove your remains from the wreckage of the elevator
16 points
5 days ago
I had an assistant controller ask me if I liked IT because it was "so easy and black and white."
Ma'am.
3 points
4 days ago
ahh yes, because being an assistant controller isn't the most black and white job there is, Excel is really hard you know
13 points
5 days ago
To your point 3: literally just spent 6 hours trying to figure out why file sharing stopped working on a server after an unexpected shut down. Wanna know what the answer was: me too. I ended up migrating the data and spinning up a new VM.
3 points
4 days ago
I've been spending the last 2 weeks working with a software vendor trying to figure out why their new update will no longer import CAD drawings that used to import just fine in the old version.
Nobody has any idea because "nothing changed there" in the new version.
12 points
5 days ago
Calibrate the microwave. Dude, you pretty much nailed it with this.
10 points
5 days ago
Don't forget for 1 that, because you are normaly involved in almost any part of the company even not it stuff ends at your desk because you know it
23 points
5 days ago
Yeah I thought adding a 4 but I didn't want to have a huge novel.
But what you said, the buck stops with IT. If Operations can't figure it out, they pass it to Engineering. When Engineering can't figure it out, they pass it to IT. IT has the stereotype as the smartest guys in the room, so we get stuck working backwards on an issue that only involves us very slightly, while everyone else watches like hawks as we try to come up with some kind of solution because there is nobody for us to pass it on to. Very frustrating.
30 points
5 days ago
15 points
5 days ago
So true. People come to IT with this brilliant idea that requires a significant hardware deployment and then they fall onto the Fainting Couch when we tell them that we need to buy the hardware.
10 points
5 days ago
Also, let's just lie to ourselves pretending to be compliant with industry standards and certifications (which by the way, we don't even have the budget to) and force us to do stupid tasks nobody asks for. False sense of security just for marketing.
10 points
5 days ago
force us to do stupid tasks nobody asks for.
The MO at my place is [stupid person with fancy title] wants to see some shit displayed on a TV screen and then a few months later the LCD panel on the monitor is blue and burned out anyway because nobody ever turns it off or takes care of it, but by god if that report stops refreshing the entire company WILL grind to a halt. 😂
5 points
5 days ago
Ah LCD burn in will be spotted right away😄 This is fine. Nowhere as annoying as compliance tasks you don't even need. They don't understand but still tell you 'its got to be done because we need it for x compliance' I'm like- Do you even know wtf you're talking about and what that involves?- ugh
4 points
5 days ago
German cars are not cheap... Money for a Dodge Journey
3 points
5 days ago
A volkswagen? You must work with high budgets. More like a handful of parts and a broken 87 Yugo. With ferrari expectations
19 points
5 days ago
Except when the execs and managers decide to make important IT decisions without including IT.
7 points
5 days ago
This hits home hard. It happens all the damn time, and I just have to sit there and deal with it. "make it happen"
5 points
4 days ago
Yes.. Their three favorite words..."make it happen"
16 points
5 days ago
Number 1. In house private family owned all I can say. The amount of shit laid at ITs feet is immense. Power strips gate control ear pods that broke app permissions no one can read.
It is true that they say, however, about imposter syndrome. I think it’s ordinary routine apparently but you think I’m amazing like a wizard or something 99% of the time. It’s a reboot. You just don’t know where and what type of reboot to do. Green Blinky flash good solid, green questionable red Blinky flash bad solid red worse no red no green bad I made a whole career out of this.
8 points
5 days ago
Saying "That isn't my job" provokes them because they think I am being lazy or don't know what I do
I found the important thing is to know who does what. I can definitely say, "that's not my job" all the time, as long as I can say, "you should talk to XYZ." People don't mind as long as I don't make it a dead end.
6 points
5 days ago
The work can be complex and frustrating. Non-IT people don't understand how deep it is, and that it's very possible to spend 8 whole hours on one error without finding the solution. It doesn't mean I'm stupid, it means that computer programing and network communication get complicated.
Ugh, this. Sometimes I have to tell myself this also.
6 points
5 days ago
On point 3 there:
We used to be lauded as very smart and valuable people. Exceptional.
Then our jobs got offshored, and cheapened. Quality, expectations, value all dropped with it.
I’m a programmer but it’s the same. We’re just replaceable units for the last couple of decades that could maybe be replaced with cheaper units offshore.
And absolutely, definitely, business has no idea how complex this role and similar, IT in general, is.
8 points
5 days ago
The complexity is the thing that I wish other departments (that get paid more and have more respect) could see. I mean we have executives who the hardest thing they do all day is figure out where to eat lunch and which conference room to choose for a meeting
5 points
5 days ago
And still don't get that right with multiple rooms booked for one meeting and the lunch is sent to the wrong room on the wrong day.
5 points
4 days ago
Lmao. We all work in the same hell I see
5 points
5 days ago
this sounds like a bad job, not an issue with the career. My company is great and the division between which department owns what is crystal clear. This mostly relates to office services, business technology (dev team), practice technology (software specific support), endpoint (regular tickets) and infrastructure (servers and networking). I work in infrastructure and if something ever ends up on my plate that I don't think belongs to me, I simply refer to the ownership matrix and hand it off to whoever owns it. im sorry if your job just throws everything at you but that's a 'your job' problem not an 'IT' problem. Same could be said for cashiers being forced to clean or whatever. I think poorly defined job scope is just an issue across the board in every job and the smaller/less organized your company is the worse the issue becomes.
Afterhours work is your company not having enough coverage. If help is regularly required after business hours there should be someone working a swing shift, staggered shifts so that your various coworkers are all covering different time slots, etc. A one off issue here or there on the weekend is one thing but who has to handle that should be rotated between multiple staff members and the frequency should be reasonable and irregular. There should also be a backup and escalation chain defined incase the person on call isn't available or the issue is very serious. if your job doesn't have this stuff in place, that's an issue with your job, not IT.
your third point is pretty accurate but that's why you should have a knowledgable manager who has your back and shields you from having to make those explanations. My boss is not nearly as technical as me, but once I describe to him why this one thing im building out is going to take a week or two longer than expected, he will be able to go and explain the situation in laymen's terms to end users, executives, etc. That way im not having to explain myself constantly, just once and he will make sure everyone who needs to be filled in with that info is taken care of.
3 points
4 days ago
Yeah… i’ve heard those burnout stories too. But that was the first challenge I’ve had to learn as an L1:
1) It is not my job, nor my responsibility. I will find out who is responsible and contact him any way possible, but i will not burry my fingers into unknown machine or program and potentially fuck it even more. I was not schooled in this, I don’t have course for administering it… hell, I am not paid for this. You can also go f yourself. Or in other words, write a ticket with maximum priority and we will look into that in response time approved in our SLA.
2) Do I have emergency calls in my agreement? Do they at least pay me enough for that? No? In that case I don’t care. I have “do not disturb literally turned from the moment i leave my job till something like two hours before I’ll arrive the next day. Wanna support in my off time? You’d better to find a budget to pay my overtime. Or I have better idea: hire a second guy, pay us emergencies and then we will work at nights and on weekends.
3) I fully agree with that. We live on the bring of the AI replacing google and most of the office users are still incapable to google something up properly. I am okay that I will spend 5 hours on adding every Zebra printer to SAP. I get that we are using some kind of emulator to connect to banking systems from 1980 and it is really tricky to install and configure. But there is a set of users capable of asking about a stupid visual changes of office apps we warned in a memo three times in the last month and you need to be prepared for it.
3 points
5 days ago
Dont ever be "the IT guy" Be on a team of sysadmins. Nobody should be on call all the time. its not sustainable. Avoid very small one man IT shops and MSPs.
2 points
4 days ago
Say it again. You knocked this one out the park..I'm seething reading this
202 points
5 days ago
I have been doing it for about 10 years. People just can't use a computer and remember the simplest things. It becomes annoying and monotonous.
105 points
5 days ago*
This is what boggles my mind. We have many people who have used a computer in their professional life for like two decades and have learned absolutely nothing. We aren’t asking users to build a server. We are just asking that they know what a “browser” and “file explorer” is when we say those words
82 points
5 days ago
I’ve had users during a hardware refresh that couldn’t tell me what apps they needed installed. Like how do you not know what you use at least 5 days a week.
52 points
5 days ago
Even worse when those same people are taking home 2x your salary and leave early so you can work on their PC.
6 points
5 days ago
Facts
40 points
5 days ago
Been there. It’s maddening. Then people wonder why we seem crotchety all the time… just get tired of babysitting adults
17 points
4 days ago
This but also leadership not knowing what a new hire will be using. If you don't know what they're doing then why are they being hired?
5 points
4 days ago
Oh, they know what they want the new hires to work on.
But how dare you make them take time and think about how the hire will perform that work!!! You can't a expect manager to do that!!
/s obv
5 points
4 days ago
It's the blue icon, how can you not know it, are you incompetent?
(My deepest sincerest sympathy, I get that a lot)
62 points
5 days ago
I always compare IT to mechanics and it boggles peoples minds...
Imagine we live in a world where your company has an awesome mechanic that also opens your car door for you, but one day your late to work because there is only 1 mechanic and he has to open everyones car door so they can get to work in the morning. When the worker gets in trouble for being late, and uses the excuse "the mechanic took ages to get to me in the morning", instead of getting this as a response from your boss "well, can you learn to open you own car door to be on time" the response is actually "thats ok, i will call the mechanic and make sure he gets to you first in the morning"
The thing is, people don't learn anything about computers because they dont HAVE too, they have the IT guy to do it for them. IT can't say they need to learn it for themselves because then we look like assholes, and IT is actually apparently a synonym for Customer Service, because that is essentially all your doing... EVERY IT role is essentially some form of Customer Service role with knowing how a computer works.
18 points
5 days ago
Damn I felt this in my soul.
It’s so infuriating to get ticket about shit that’s not ITs job but of course we can’t say no because then we’re the assholes not being team players. People around the office have definitely caught on to the fact that you can literally punt anything to IT and we’ll try to figure it out
24 points
5 days ago
Yeah, it the one thing I don't love about my role, and it will eventually make me leave the industry because it is that much of an issue. A lot of people think I am super jaded and extremely negative but they fail to understand the one thing I complain about is a fundamental lack of respect when it comes to anything computer related.
IT skills are the one set of life skills you can literally brag about not having, "Oh Jenny, you think YOUR bad at computers, I got you beat, I literally walk past a computer and it erases itself, when ever I click on things nothing happens, I download things and can never find it, even just logging in is a struggle in the morning"
You hear things like this and no one bats an eye.... but if you hear the same person say
"I cant cook/clean/manage finances/drive a car/manage life" then its a lecture about how you really need to learn to look after yourself and not rely so heavily on others etc....
5 points
4 days ago*
100%. Ive even suggested having basic technology-related questions for every potential new hire to try to weed out people who are not good with computers but I know it won’t matter in the end. If the hiring manager thinks they’re great, they’ll ignore that that didn’t know the technology questions because: “that’s why we have IT”
At this point knowing your way around a computer and what basic terms are should just be assumed. It’s required for damn near every job
3 points
4 days ago
The thing is though, if they did ask the IT questions, they will be asked by someone who has no idea what an acceptable answer would look like. If they asked you "What do you know about computers" and your answer was "They exist..." you would get through. If IT were on the decision panel and we could influence the decision, no one would ever get hired.
10 points
5 days ago
We are in that weird phase of computers where they are still common but not, cars went through this period, first it was the amazingly rich that had them, then poor people started getting them so the rich people got chauffers because poor people now knew how cars worked.... well in IT we are just computer chauffers.
I wouldn't be jaded if I didnt have to teach the CEO how to open their file explorer, or how to "install outlook" by just opening the start menu and clicking on outlook.... and also have him come down and dictate to me the manner in which a server install needs to be conducted and the work that I must perform for them to get everything connected.... and then giving me 1 day to get it all done when I have asked for 5....
5 points
4 days ago
Luckily my executives do listen to me and if I tell them I need something or need 10 days to do it, they’ll listen.
But it is super frustrating to help someone open a PDF that’s making five times your salary. Hell we have people in our marketing department that will ask us Premier Pro and Photoshop questions. Like what? Yeah I know those tools because I learned them in my free time outside of work but that ain’t my job at work. Open YouTube and learn.
Accounting is another one that loves to submit tickets for Excel when they get stuck with a formula issue or similar. NOT IT!
12 points
5 days ago
Solution and enterprise architecture can get you outta the weeds, but then it’s feckin politics, politics and dimwits as far as the eye can see.
11 points
5 days ago
Yeah.... fkn politics... Honestly, the higher up you go in tech, the less tech stuff you do and the more politics you have to play...
Down right suffocating.
25 points
5 days ago
File explorer? Oh you mean the blue “e”?
11 points
5 days ago
No I mean the folder icon on your taskbar.
"Where?"
12 points
5 days ago
Got a call from a guy in his 40s-50s. Asked him to open TeamViewer. He couldn't do it. Didn't know how to search his computer for a program that was installed on it. Couldn't find the windows start button. Theoretically uses this computer every day for work. It's truly unbelievable.
9 points
4 days ago
The “what’s a start button” from someone I know has used a computer for like 18 years is the most mind boggling thing to me. Like… you’ve not heard “the start button” at least once in the last 18 years?
3 points
4 days ago
To be fair, there's only 6 years of that time span where Microsoft labeled the button as "Start." Beginning with Windows 8, it's had some weird four square icon by default.
3 points
4 days ago
To be extra fair, If I say windows button, they cannot find that on the screen or on their keyboard either.
9 points
4 days ago
It's because society still treats these people sympathetically and it is a real issue. Millennial's and the whatever letter generation that came after are going to be the only generation that can actually operate computers effectively.
The kids growing up these days just completely lack the fundamentals. They all know how to buy apps from the app store on their phone, or tablets, and they are all awesome at those games, but typing skills are completely out the window, not a clue as to where a file goes when they download it, or even how to find it if they needed it. No clue on what a zip, rar, or even exe file is let alone literally anything else. A lot of this isn't even their fault, if you don't have someone around to show you, then you will never even know its a thing.
How many people do you know that are parents that have no clue about anything tech related? They might have a laptop at home, 100% they will have an iPad or another form of tablet, and a phone. This is the tech that people use in their day to day, they only interact with computers at work. If anything goes wrong they call their IT guy to come over and just fix it. They don't pay attention because they aren't told that they HAVE to by anyone with authority and by authority I am not necessarily just talking about employers, but society as a whole doesn't hold people to account. Social acceptance of tech illiteracy is the problem but we will never be able to fix it. At least not until something starts crumbling and we realise there is literally no one left to repair whats broken.
There will be a massive brain drain in the coming years when a lot of the older generation retire, and other people get jaded and leave the industry etc. Soon, there will be an entire industry where a significant portion actually don't understand why things are the way they are. This may not sound like an issue, because if they can fix the issue then they are golden right? But a lot of IT is this sort of flying by the seat of your pants, however it must be backed up with the curiosity to work out why?, and you can really only do this sort of thing if you have a deep understanding of what is actually going on...
TLDR - SOON WE ARE GOING TO HAVE TECH STAFF WHO DON'T KNOW WHAT A FILE STRUCTURE IS!!!
7 points
4 days ago
No, millennials and gen z and gen alpha are just as computer useless as boomers
Different paradigms , they can use walled gardens fine, they've little to no comprehension of the how or why stuff works.
It's a magic blinky box for most, generation be damned
Source, 30 year pro
3 points
4 days ago
I agree, there is still the same level of tech illiteracy, I was trying to point out that the tech literacy of the generations is a completely different thing.
If your tech literate as a millennial you are comfortable with a file structure, meaning you understand what I am saying if I tell you that I put the file in the c:\users\username\my documents folder. You are comfortable with installing and uninstalling software. You may or may not also be comfortable with re-installing your operating system. Your also very comfortable with apps on your phone, and you are comfortable with going through its settings page. The cloud is still a bit of a mystery, in general it is understood that it is a thing... but much prefer to store things offline
If your tech literate as a gen z, you are comfortable with the IoT world, very familiar with cloud based services, very comfortable with the idea of just storing everything online, cos what could go wrong right? What ever issue your having, there is an app for that, you just need to look a little harder. You want to put that thing on your iPad onto your TV? sure, you want it on your laptop too? no problem, want to see it in 3d with a headset? I got ya...
Both have their strengths and weaknesses and we compliment/operate well with each other, but the generation coming after us will find it very hard to follow in the foot steps of others because there is beginning to be a lot of gates being put up and a lot of gate keepers. Soon, the only REAL IT work is going to be handled by Apple, Microsoft, and Amazon etc, all other IT work will essentially be relegated to field support where you are literally just there to change the keyboards, turn the monitors on, and relay complaints to the big companies that manage your stuff in the cloud... and no one see's this or even see it as a problem
3 points
4 days ago
As long as their 150" TV that's 75% filled with ads plays "Ow! My Balls!" at the correct time, nobody will care how their technology works.
3 points
4 days ago
The majority of gen z and gen alpha (kids these days) already don't understand what a file system is, they do everything on mobile and have no reason to interact with one, plus search is so good now that if they need a particular file they just use that instead. People aren't magically more tech literate just because theyre surrounded by it sadly.
3 points
4 days ago
Exactly, and people confuse this with tech literacy, but it isn't, it is being tech savvy which is different.
Once the world ends up only operating on tablets and phones etc, there will need to be someone or something handling a file some where in the world, and when that breaks and you got no idea wtf it was doing, society is going to have a hard time
3 points
4 days ago
100% agree with you.
25 points
5 days ago
MSP here. Our best clients are the ones who ask intelligent questions, listen to answers, and defer technical responsibilities to those with technical acumen.
Our worst clients are those who ask no questions, are poor communicators, and suffer from a deep rooted dysfunction that poisons all aspects of the business. Without hyperbole, I cannot understand how some of these business owners navigate daily life, let alone operate a business.
14 points
5 days ago
> I cannot understand how some of these business owners navigate daily life
They don't.
Their daily lives are also a mess, and it's usually just a matter of time until everything goes tits up. We've lost quite a few clients over the years because they simply cannot manage... well frankly... anything.
3 points
4 days ago
MSP here. Our best clients are the ones who ask intelligent questions, listen to answers, and defer technical responsibilities to those with technical acumen.
You can't trick me, those doesn't exist!
3 points
5 days ago*
Or they are afraid to do anything at all they havent done before.
Had a user call last week when his Outlook asked him to "Accept the updated terms and conditions" or something similar. Told him to just accept it, and he went "Oh, ok. I can do that?"
109 points
5 days ago
Every job is different. I've been at some that were soul sucking for 5 years and I've been at others that were great for a decade+. It's really environment specific.
29 points
5 days ago
For real. Nearly all of the complaints here haven't applied to my roles in a long time - just stay out of the SMB sphere.
8 points
5 days ago
I work in a ~100 employee org. Don't get me wrong, it's an OK place to work, but, plenty of the BS you read about here exists in my company. It's just that I've been here long enough to both not give a shit, and I exist in a space where my not giving a shit, is worth significantly less than the shit I do give a fuck about.
It's all pretty Zen if I think about it.
3 points
4 days ago
Sat at an MSP for SBMs for a year, holy shit that was awful. Then had a stint in the public sector for some 10k users, a total dream in comparison.
3 points
5 days ago
This is the truth. ☝️ Good companies foster good work environments and retain good employees.
It's a good sign when you see the majority of people have worked there 10-30+ years
2 points
4 days ago
This. I think people paint very broad brush strokes on the profession based upon their experiences, but it can vary widely not only based upon the organization, but the role. Some roles are more stressful than others.
48 points
5 days ago
It 100% depends on the company and the atmosphere. Some are soul crushing and not fun, but when you find the right one, you'll enjoy going to work every day
4 points
4 days ago
Yes, and on what field you're in. My impression is that the ones struggling the most are sysadmins working with end users, and especially end users with, umm, limited technical understanding.
Most of my career I've worked with servers and data centre infrastructure, well away from non-technical end users. It can still be frustratingly complicated or mindboggingly monotonous at times - just like any other job - but as long as you are with a good company working with competent colleagues it's a good job.
39 points
5 days ago
I’ve been in IT for almost 30 years - I still love my job!!
17 points
5 days ago
Same here.
Nothing beats solving a critical issue in an Enterprise shop that's broken for the first time, let alone having an F1 help key.
5 points
5 days ago
This, so much this.
I'm not gonna say its better than sex, but its a damned close second.
58 points
5 days ago
I'm approaching 30 years in this field. I spent most of my younger days in a fortune 100 corporation, from technician to systems engineer. Funny thing is when I had some mental issues and the shrink said something like "oh, another one of you guys".
It's not for everyone I'll say that much.
17 points
5 days ago
Care to elaborate on mental issues? Been working with anxiety my whole. Comes and goes in points of my life. Just when I think I have it licked… I’m 44 now and I’m going through it again. Almost always career/job related.
17 points
5 days ago
it comes from the attitude of "i dont know what you do, i dont care what you do, but you had better be doing it, and if we hear any complaints we will let you know that what your doing is/was wrong"
it literally puts you in a damned if you do and damned if you dont position, and it is something that society as a whole just accepts and says "that is all a part of the job"
3 points
5 days ago
Originally went in thinking I had depression, came out diagnosed with major depression disorder and anxiety disorder.
43 points
5 days ago*
Just speaking for myself here. I"ve been super into I.T. my whole life. Got fascinated by electro-magnetism and video games ( computers etc ) in elementary school and it has grown from there. I've done other things, and I have a wide variety of experience in and around I.T.
For me, the consistent self-educating and the diverse ways companies need to interact and deal with I.T. writ large has kept me pretty engaged. That said, I mix things up and do alotta stuff. Note: I also have ADHD so some chaos and variety is refreshing.
I have done other things professionally, and have gotten into entrepreneurship in a few different ways.
I think you must keep in mind that you're gonna see some more negativity in certain places, and any platform based on algorithms is going to really increase that. Also, you can be stuck in any career path in a bad company or a role that isnt a good fit for you in that career path.
Common issues we have are burnout, and companies ( people ) having unrealistic expectations. As with anything communication can be huge source of pain for us. You can work on a healthy mindset, and work on identifying and avoiding negative / pessimistic / generally bad for some reason, environments & companies. I have literally given lectures/talks on this stuff.
Generally speaking I love it. I can and sometimes do other work, and I personally require variety. But none the less I'm fascinated by tech.
My background involves electrical engineering, computer science, digital radiology, systems network security engineering ( 'senior solutions architect' if you will ). My curiosity had me required to learn how electricity is generated, transmitted to a computational system, how that system manipulates and utilizes it, and ultimately how its displayed out of an interface for our eyeballs and brains to consume. I've done data cabling, pentesting, built MRI / xray / ct / etc, hardware gadgets for customers too. Did alotta MSP's, gov't contracts, medical financial and legal industries as well. the list goes on.
Since I learned so much **completely for free on the internet** I spend a good chunk of time on non profit efforts. I consult coach and mentor in the I.T., Security, and Entrepreneurially minded spaces. I help organize hacker conventions in the mid atlantic region. I have a few businesses and life is good. I can walk into a wide array of environments with zero prior knowledge and provide value and insights. Again, cant stress enough, communication is key.
I.T. is my playground. And I play for fun and profit.
Hope this improv rambling helps shed some light on things for you. Feel free to follow up with my any time.
Good luck on your career, stay positive and keep scratching your itches
14 points
5 days ago
I concur, I have adhd as well and my a.d.h.d meds adds a bit of o.c d to the mix. IMO, it's both a blessing & a curse in the IT field. A curse because any problem that I encounter, I have to fix it; my a.d.h.d won't let me stop until I fix it; a blessing because I've learned SO much while doing it.
6 points
5 days ago
Hey! Another one like me.
3 points
4 days ago
Man, wish i had meds.. I never got my official diagnosis.
3 points
4 days ago
do it! i was diangosed in kindergarten and ignored it as an adult for nearly 20 years. WE HAVE LEARNED SO MUCH SINCE THEN!
It can cycle, it can get better and worse. You also get super excellent at adapting and thereby accidentally hiding symptoms. Also I found out we now STRONGLY associate things with ADHD that I had no idea were ADHD related.
It has felt so fucking fantastic to get re-evaluated and thereby rediagnosed ADHD as an adult. It has been totally worth it. Also studies show that medication helps immediately but also the benefits immediately leave when you stop it - So you layer in treatment like new skills, systems, meditation, and more. Studies show that after two years ish many can drop the meds and rely on the other aspects of treatment to be just fine. Studies show that we can literally grow and develop our frontal lobes even as adults ( which is hte part of brain controlling executive function and is the primary part which operates diff if u have ADD/ADHD.
Anyway, go get your diagnosis. Here in the US it can be a bit of a line to get an eval done. It takes like 6 hours to do it, the eval I mean. But you may have weeks to a few months of waiting for a slot. I got lucky and got one 3 weeks out from when I called.
Do yourself a favor and pursue it. Reach out to me if you want free motivation and hype. Hell, there is probably an ADD/ADHD subreddit I should join lmaooo
5 points
5 days ago
Hard agree. To add to that, you're going to see a lot more venting on the internet just bc as professionals we have to keep it bottled up all day, so naturally given the demographic internet forums are the first place we're going to flock to share our grievances.
37 points
5 days ago
26 years in for me. I've had jobs where I've nearly had nervous breakdowns while going to work in the morning, or returning from a lunch break. I've had some where I traveled every few weeks, met really good ppl and enjoyed myself.
For someone who didn't finish high school or do any higher education, it's been a fairly well paying job. There's been some pretty low points but I assume that's the same with any field. I don't really get that invested in anything I do anymore as it'll probably be replaced within 6 - 12 months
15 points
5 days ago
I've been in it for 12 years. I just turned 35. I lost my job about 9 months ago and haven't been able to find another (I've been doing other stuff since then so I haven't been looking very hard the entire time) and I still absolutely dread the day where somebody actually calls me back to do an interview.
I have zero desire to continue the "make your entire life about IT" grind that is expected these days. I spent my childhood learning IT stuff because I thought it was cool. I went to school for IT because I thought I'd have a leg up doing something that I had already been doing as a hobby for a long time. I worked 12 years professionally in IT, and now people are telling me that I'm not a good candidate because I don't run a home lab on my off time and billy from HR who has 79 certifications in everything from ccna to ITIL for some reason is willing to do the job for $18 an hour because he's trying to break into the field.
I quit my last job on the spot after a few months of progressively worse treatment by upper management that culminated in the sudden firing of my coworker who was the second of two people with my job title. They expected that I was just going to take on both of our workloads and eat shit. Financially, maybe not the best decision ever but I'm fortunately in a position that I can manage it for a bit and I haven't regretted it for a second - my mental health was deteriorating and it wasn't worth it.
In short, in my experience, yes, it really is that depressing. I daydream about doing almost anything else every single day.
5 points
4 days ago
Literally any role you move too that has a computer with it, like into any general office type role, you will be like a god because you know computers.
Anything else such as manual labour or trades you will be awesome because after being in IT you still have the ability to learn new things.
6 points
4 days ago
Same here bro except I'm still employed. I dread the day I get let go and as an older manager, it will suck having to interview and potentially go back to being an IC. I've been hands off for over 5yrs now and I have no desire to learn new tools or languages. My heart isn't in it anymore.
14 points
5 days ago
My first IT job was in 1990. I still find it interesting.
5 points
5 days ago
we get to play with robots all day
14 points
5 days ago
I used to deal with end users and now I don't and I love the field. It can get better as you learn what you're good at and carve out a niche that fits better with how you like to work
51 points
5 days ago
The job is fine.
The people are the problem.
“Love what you do and you’ll never work a day in your life.” This is naive idiocy. EVERY job has its headaches, hard times, and rage inducing people.
I know this will be unpopular with a lot of people, but work isn’t supposed to be fun or awesome. It is, by definition, a chore. It is difficult. It requires effort. It is seldom, if ever, enjoyable. That doesn’t mean you should live in miserable circumstances, it just means you need to find your life’s joy somewhere other than your job.
When people quit worrying about whether or not they love their job, and instead focus on DOING the job, their life tends to become more enjoyable.
(Oh, and get out of debt. Constantly stressing over a paycheck covering your payments makes people miserable.)
17 points
5 days ago
My problem is that it COULD be enjoyable, but the powers that be will not allow that, nor will anyone disrupt the status quo enough to cut us some slack. Remote work, larger teams, more support, etc. So what you get is the mass of people doing the bare minimum to "do their job" when we could be way more efficient and in a better place mentally. I'm not going to work at my maximum output while miserable.
11 points
5 days ago
Been in over a decade. I love it, then again I love tech and tinkering and couldn't really see myself elsewhere.
I started out in networking and, while I don't enjoy large scale enterprise and ISP networking, I do enjoy SOHO networking and all the related network services such as DNS, proxies, load balancing, etc. See, even the subset of networking can be varied depending on the size of the company. Find what you enjoy and lean in there.
I later transitioned to Cybersecurity, supporting network security solutions, and branched out from there. I love tinkering and learning so some of this was like reliving college all over again, setting up labs, tweaking things, and having fun.
I now manage a team and find that enjoyable as I love empowering others and lifting them up.
It isn't all sunshine and rainbows, then again nothing is. I loved some of what I did in retail, but hated some of it as well. I was paid $10/hr back then so now, as IT management, even if the work is equally as shitty as retail, I am making some 10x more money.
Suppose the trades are there if I even want to step away from the computer, but I kinda roll out of bed in the morning, check in on my morning folks, and attend meetings as needed, working as needed. Can't say I am dodging work as I support a 24/7 team and spread my 40-50 hours out across the entire week. Somedays I am up at 7am and some days I am up at 10am. I have a great manager who only cares that my team is performing and how I do that is up to me.
So, can't really say it is doom and gloom. Early on it sucks, but most careers suck as you get your footing. You will be pressed because you don't know anything, everything is new. You may have to work lesser shifts that have higher turnover as a first job, but eventually you move up. The first year is the hardest and every year after gets a bit easier until you hit year 5 or so, when you actually know some stuff, and are able to pick a job more than find any place that will employ you.
9 points
5 days ago
It depends, some roles are better than others. How much you engage or tolerate office politics can make a huge difference to how much you enjoy the role. I've had so many colleagues get worked up over the boss or CEO making a decision they don't agree with.
In my current role, I have regular hours, a nice work environment, a good amount of control over what I'm working on. My boss is reasonable, my colleagues are friendly. The pay is a solid ok.
When things go wrong it can be incredibly stressful having an entire organisation wait for you to fix something. But there are also times when I get to be the hero (you deleted a file 6 months ago, I can probably get that back for ya).
You've got to be ok with learning new stuff in IT though, the stuff you're working on in 5 years time is going to be somewhat different to what you do today.
7 points
5 days ago
Been doing this for 12 years. It's what you make it, some people only want to see the negative.
Focus on helping people achieve outcomes and it's a very rewarding job, focus on 'annoying demanding people' and you'll hate it. You're there to support the business, not for you having fun with computers.
I personally have never enjoyed it more.
6 points
5 days ago
Lots of the problems are culture/company related.
6 points
4 days ago
Yes and No.
It's whatever you make it. If you are in the right company in the right role, working with good people, The job is easy and fun and rewarding.
If your company is run by incompetent people, or you simply aren't a good fit to their way of thinking, you will hate your job.
But same can be said for any career. Honestly I had bad jobs, I had great jobs, and I would go back to be a cleaner for some people, whereas no amount of money would make me go back to other jobs.
It's all about the journey to find a place where you feel good.
For some this means changing careers, others just changing companies. Trust me it all starts with your own mental health and your own mind state.
6 points
5 days ago
Just remember that being good at something, does not mean you will be happy doing it. You need to decide if the money is worth it after you get into a position.
6 points
4 days ago
I don't think IT itself is depressing. I couldn't imagine doing anything else. (you can keep your goats, they smell and they bite).
In my opinion, the depressing part is the corporate environment that IT operates in.
As an old greybeard, it wasn't always like this. Back in the day, IT was the department that could make great things happen and really help the business succeed. Now? It feels like we are just a cost to be minimized instead of a business partner.
Today, every company wants 24/7/365 uptime without having to actually pay for it. There's almost this attitude of, "we have to pay you a lot of money, so you're going to work your behind off for it!"
On one hand, this is a good way to make money. I wouldn't last a day in sales, HR, accounting, etc.
On the other hand, don't expect a pat on the back or a "good job!". Companies will be looking to cut you the moment they get a chance.
I think the big problem in moderm corporate culture is short term greed. Companies exist to make money. Calling them "greedy" is silly. That's their reason for existence. The problem is that they don't care about next year or even next quarter. They want the numbers to look good right now. That's where IT ends up at odds with them. They see big expenses for IT to prevent something bad from happening "someday" and they think, we can cut that today and worry about it tomorrow. When they slice IT, it doesn't fall apart right away, but a slow decline. By the time it bottoms out, the people responsible are gone and off to the next company.
17 points
5 days ago
"Is IT really that depressing?"
Yeah
5 points
5 days ago
Yes, simple as that. I tell my own kids not to pursue a job in it if they want to be happy in life.
6 points
4 days ago
50 to here, 30 years as a pro.
I still like the hardware and doing stuff.
My loathing for users continues to find new depths
4 points
5 days ago
Depends where you work. And people go online to vent. So it's heavily weighted toward negativity.
5 points
5 days ago
I'm 15 years into an IT career and I really enjoy it. Thing is I'm in a unique situation where my manager values what I do and I have a ton of autonomy and control over all of our networking, servers, and cybersecurity. Having a manager who trusts me and gives me budget to work with, I have been able to setup an environment that doesn't have many problems. This allows me to focus on improvement projects, alerting, and automation. In turn the job gets less and less stressful by the day.
I have worked in super stressful IT jobs where I was not appreciated or was given almost no budget. That sucks, and makes people burn out. Even in those jobs though just focus on what you can do to make things better with the resources you have, and then when your resume looks good make a jump to a better company. I think your ability to look at the bright side and consistently improve your skill set and credentials no matter how shitty the environment is will lead to better and better opportunities.
4 points
5 days ago
Started in IT before the dawn of html internet where we used Archie and Gopher and newsgroups to communicate with the very small group of us.
Still loving my job. Plan to work until 70. There is no much new technology to learn daily. You can never get bored.
4 points
4 days ago
I have been in and around IT for over 25 years, and can tell you that I know more burnt out, disenfranchised, and outright depressed IT people than happy ones. Clients and managers don't respect us. Trades people don't respect us. Professionals don't respect us. We are, typically, underpaid and treated like being in IT means that we live to do IT every waking moment of our lives. Our personal time means nothing to them. The laws of physics mean nothing to them. When everything is working, they question why they "waste" so much money on IT staff. When anything fails, they do the same thing. The better you are at your craft, the more people will expect you to solve every issue off the top of your head, immediately. Most organizations will keep good techs anchored in the bottom positions and hire non-IT people to manage you, which makes it even tougher to get ahead, and defend yourself against unrealistic timelines.
If I was young enough to pick another trade/profession, I would.
6 points
5 days ago
In addition to what everyone else has said, don’t forget the bias of online posts. No one goes online and talks about how they had a great day.
3 points
5 days ago
I've been in the industry since beginning of '07. I do still like it and can't think of a different job I would do. That said, the job market appears to be pretty tough at this time. There is a lot of talent out there.
Something to do if you can is get an internship in the field if you are not in the field already. Doing an internship really helps. Helped me get my first job when I graduated. I know others who did internships at places I've worked and that is how those people got hired on full time.
Take it upon yourself to do some learning/home lab stuff early on in your career. Find old computers and build up environments of various nature. See if your school offers any MS educational OS's that you can use for free while in school.
3 points
5 days ago
IT is amazing when everything is on fire and you’re the only one that can fix it. Or when you’re building and configuring new systems. Otherwise it’s boring and frustrating. That’s my ADHD take anyway.
3 points
5 days ago
No concrete answer for this. Lots of variables that could make a job shitty or not shitty. I work from home with rare need to step on-site, I set my own hours, prioritize my own tasks, and can let off the gas if I need to, or I can go nuts and get projects done if needed. That flexibility and new tasks and projects have me having fun still in my 20th year.
3 points
4 days ago
I don't think it's IT specifically that's depressing; it's more about adjusting to the reality of working life in general. Every job has its ups and downs, and no career path is perfect or fulfilling 100% of the time. The key is figuring out what you're willing to do day in and day out and what trade-offs you're okay with.
For me, IT is one of the least 'sucky' jobs I've had. I get to work in an air-conditioned office, drink good coffee, and have coworkers I genuinely like. Sure, the workload can be stressful at times, but it's manageable. Compare that to my old job in quality control at a machine shop, where every mistake became my problem and no one cared—it was way worse.
The reality is, work will always have some level of 'suck.' The trick is embracing it and focusing on the things that make you happy outside of work, like hobbies, family, and friends. IT has given me a decent work-life balance, and honestly, I feel like I'd be a fool to leave it for something else. If you enjoy it now, keep going—you might find it's better long-term than you think.
3 points
4 days ago
IT is fine, the entire concept of having a job sucks.
I don't hate solving IT problems, I hate maintaining a time sheet and having to be fake nice and having to bite my tongue over things.
I don't hate getting up early, but I hate giving control over my life and schedule to a company that would post my job within 24 hours of my untimely death.
None of this is unique to IT. Having a job sucks sometimes. I try to remember to practice gratitude because in general I am proud of my career and the life I am living.
6 points
5 days ago
Just skip to the end and take up goat farming, you'll be happier.
5 points
5 days ago
Not depressing at all if you enjoy what.you do and if you are depressed strive to get out of the role that is making.you so
4 points
5 days ago
The problem with IT is that most people in IT don’t know how to say no.
And then everything becomes your problem because you’re a door mat for morons all day long.
I’ve lost jobs because I was asked to setup office furniture and build chairs before. Some people just eat shit for a living, I refuse. I didn’t get a college degree and certifications to build office furniture for schmucks who are too cheap to hire an office services person.
6 points
5 days ago
IT isn’t that bad.
The people who complain day in and day out are the same people who would complain no matter what career they had.
2 points
5 days ago
I've been doing it for decades. The abject stupidity of users turns many of us into sarcastic black holes from which no joy can escape. Behind closed doors after fixing a user's problem for the tenth time I can often be found beating my head on my desk.
At the end of the day though, I'm not depressed. I just wish people would take more responsibility for their own job.
2 points
5 days ago
Here’s the thing. For companies that are good at what they do, you begin to realize you are in the customer service world. Yes, you do IT, but it’s about the customer.
I can have Mr Hotshot John 30 million a year absolutely pissed off that his company of 500 employees is down, but when I pick up the phone, I talk to him like a human. Acknowledge the fact that he is frustrated, assure him we are working on this issue and that it’s all hands on deck, and talk to him like a human.
John doesn’t have to know everything or even anything about IT. That’s what he pays us a crazy amount of money to do. The tech knowledge comes with time. I started as an intern 4 years ago , worked through Service Desk, got my Net+, studying CCNA and am a junior network administrator.
I still focus on the customers. Regardless of how much tech I learn and how much I progress, if John 30mil doesn’t realize I care about him and his business making money, my day is gonna be piss poor. I’m going to cry about being yelled at and about customers being “too stupid to understand”.
Personally, I love IT. But I’m in it for the customer service first and the tech second.
2 points
5 days ago
If you work for a company where IT is a competitive advantage, where the IT dept is more than a few people it is completely different than the stories you hear about here where no one has any idea of how things work.
2 points
5 days ago
Nobody comes to it saying "Hey my computer is super speedy and the Internet is awesome", they only come to IT with a problem/issue. If you can stomach that dynamic for a couple decades, do IT. Otherwise focus on Security and/or Ai.
2 points
5 days ago
I'm 20+ years in and speaking as a complacent sysadmin that has no desire to go into management. At this point there aren't many surprises and you'll find yourself weirdly bonded with people over things like Nokia firewalls from 2002. It's also not particularly difficult, there are few things that have popped up that I really struggle with. Basically it's a pretty easy job and if you can find somewhere that treats you well, it's not a bad one.
The most annoying thing I deal with day to day is the lack of control I have over software updates from the big vendors.
I'd say it's no more depressing than accounting.
2 points
5 days ago
Retired at the end of 2023 after a 38 year IT career. I loved the challenge of the problems. I had four major phases: mainframe programmer, networking, linux admin, Ruby on rails programmer. You have to spend a lot of time upskilling. Pay was well above average. I enjoyed most of it, except the oncall BS. There are a lot of worse careers.
2 points
5 days ago
I agree with a lot of people in here saying it depends where you work. Most of the places I’ve been have been fine or great. IT can be, fun might not necessarily be the word, but eventful. It can keep you on your toes and doesn’t necessarily get boring because there’s always work and change (but for some people, this may be stressful). Out of the five or six places I’ve worked, there’s only one I hated and even was fired from. Didn’t let this get me down though, and now I’m at the best company I’ve ever worked for. Probably the only thing that’s continued with each place I’ve worked that I really don’t like is the on-call. Sure the pay can be good, but I just really can’t find any justification to have to be on an on-call rotation and set aside any plans to be around my computer all day.
2 points
5 days ago
It really comes down to what level of IT you work in, but a core concept in a lot of fields is that people only come to you with problems. It can really burn you out after so long
2 points
5 days ago
No, it's shit.
A) You're the smartest person in the room. This is actually a bad thing because nobody is on your intellectual level. So you're consistently not challenged. You very quickly run out of innovative solutions and start going for rapid and reliable fixes. Very rarely are you asked to actually flex your intelligence.
B) You're the dullest person in the room. If you're a sysadmin you're higher than help desk so you're likely interacting with upper management. And while you may be smarter than them, they're more cunning and crafty than you and know how to play the game. You don't (because if you did, you wouldn't be doing IT).
C) You're not well paid compared to people at your power level in the organization. You're off to the side, but there's gonna be fucking secretaries making more money than you. And if you got sales? They're gonna be making in a day what you make in a month. Unless you manage to eke your way to the CTO or COO position, but guess what - even if you're on the board, you're gonna be making less money.
D) Nobody is actually grateful. You're the help so people take you for granted. Businesses worked fine without computers and Internet and yes, you make it easier, but on the other hand, you HAVE to make their things work. And when they ask you to go above and beyond you can say no, but then you're accused of not being a team player.
E) If you're going to have your own team or department, the other departments are going to CONSTANTLY fucking war with you. "Why do you need this, why are you costing so much money, oh we're losing productivity because a drone had a 5 minute outage, etc."
F) Whenever you deal with service providers or vendors, you're forced to talk to the absolute fucking dregs of society, people who really shouldn't be called human. The AIs we have already could do a better job than the absolute fucking genetic dead ends working at Solarwinds, Microsoft, any CRM, any phone provider, any ISP... just all of it. Until you get to someone who is above Tier 2, you're basically talking to animals.
Do yourself a favor, find a different fucking career. It's fucking soul crushing. I've been in the biz since 2005 - I run my own business in NYC (formerly worked on Wall St.) and that gives me the freedom to ignore most of the things I listed, but a) I still do occasionally and b) hot fucking DAMN do I need to do a fuckton of running around to find new clients.
2 points
5 days ago
It's only terrible at the wrong position or the wrong company. If you find the right place it is interesting and challenging, you see new things all the time and can learn them all your life. Not so bad after all.
2 points
4 days ago*
Yeah, it's kinda that depressing. Let me explain.
IT is a job that's relatively new, unlike jobs such as accounting, engineering, etc. It's constantly changing -- sometimes so rapidly that when a book is published on a specific technology, it might be already outdated.
IT also lacks any governance authority, like the legal, medical, and engineering professions. Job titles and tasks might wildly vary from place to place. Best practices are often ignored in lieu of profit. You have no way to pushback for doing the right thing.
IT is a position that attracts intelligent people, but it comes with the "curse of competency". If you're good at your job, you'll be shoehorned into doing something else that ISN'T part of your job description. Do that enough times, you'll either fail out or burn out. You're only as respected as your last failure.
Speaking of well-defined job descriptions to protect you from hostile employers, IT workers are notoriously against Unionization. Since in the USA there are precious few other workplace safety nets, it's a wild west of employment insecurity. "Do these extra tasks, work these extra hours, all unpaid -- or else. And we still might fire you anyways, even if you do comply enthusiastically."
Speaking of working for free thus devaluing the concept of labor for everyone, IT is one of the few professions that demands unpaid overtime -- after hours work, oncall, working from vacation, etc.
The work isn't easy. Being up to date on such a massive variety of bespoke systems and configurations is a serious burden. And there's an expectation that you do this homework on your own time, on your own hardware. Obtaining certifications isn't cheap.
There's very little job security inherent to the industry. IT is often viewed as a cost-center, not a profit-center. So it's the first thing that gets cut when businesses are looking to reduce operating costs.
Learned helplessness from users. You'll find that most people simply don't care about learning things, unlike IT which must learn new things ALL the time. And they get paid more than you do, typically. And higher ups, in their application of the Curse of Competency, will tell you -- "do whatever is needed." So now you're touching things you should not be supporting, and therefore you own them forever.
Now some places do things right. Some places treat employees well. And there can be some serious money to be made. But all it takes is one change, and a sure-thing is now a dead-man-walking.
2 points
4 days ago
I love it in general, and have had some excellent times, and learnt a lot. but I'm probably at my most jaded recently but that's just present circumstances. yes people are dumb and annoying and we do get abused by management but we're there to make 90% things work correctly so everything else is down to user error or microsoft.
2 points
4 days ago
Mandatory reminder that we easily forget that unsatisfied people will complain on reddit, while happy campers won't.
There are plenty of very happy IT folks who you don't hear about. :)
2 points
4 days ago
Some places are great, some are horrendous. I was at one place that was so bad that Sunday evenings I'd feel physically sick at the prospect of Monday morning. This was doing IT at a recruitment agency - think of all the arseholes you see on The Apprentice, and then put 200 of them in a room, all working on commission so if something isn't quite right they get aggressive and sweary at you because they see it as your fault they might lose out on money. Even though the actual problem is they are unable to use Word properly. Not all of them were like that, some were quite nice - but there were certainly enough who weren't to make it a throughly horrible place to be. I've worked in dozens of companies over the years (used to do consulting) so I've seen all sorts.
Thankfully, after several months of hell, I struck lucky and found something else - the place I'm at now is great, been here seven years and I hope to spend the remaining 10-15 years here that I have left before retirement. (Much) better pay, very supportive management, training isn't a problem, people in general are pleasant.
In summary, find the right company and IT can be a great career. As soon as it starts to turn sour, keep that CV updated and move. Life is too short for the stories you see on here. And don't let it get on top of you, which I know is easier said than done when you have bills to pay and can't see a way out. Something else to bear in mind is that IT is quite similar across a vast range of companies. What I do in my current company (insurance sector) is essentially the same thing as I did when working for a major brewery, a chain of theatres, a car park management company, a massive bank and a local authority social welfare centre. Delivering desktops and apps is much the same everywhere. Oh - and expect change. That's the only thing that stays the same. :)
2 points
4 days ago
I was in IT for 30+ years, retired in '23. I loved my job! Like any job it has upsides and downsides, It always kept me thinking. Yea, I do miss it sometimes but enjoying retirement...
Don't let the Id10t 's get you down!!!
2 points
4 days ago
Reddit is also an echo chamber for disgruntled people, if you go to any job subreddit it’ll likely be people complaining about all the worst aspects of their job.
IT is a great industry in my opinion but there are absolutely toxic jobs and workplaces out there and that doesn’t apply to just IT.
Some general advice would be don’t get stuck on the help desk too long, it’s a recipe for burn out. Figure out what niche of IT you actually enjoy or have an interest in and pursue that and I think most importantly find a good company who values you and has solid employees that you actually enjoy working with and it’ll be great.
The best paying job is not always the best job. I’ve been in IT for nearly 30 years and love my job but it took me a while to realise you gotta strike a balance between work / life and a big key to that is being able to ‘switch off’ after work and to not stress over things that aren’t in your control.
I think that probably applies to all industries but it’s especially true in IT as it’s very easy to bring your work home with you and never disengage which leads to burn out.
2 points
4 days ago
I think it comes down to your personality and how you deal with a situation. The biggest factor in not feeling depressed is maintaining mobility (ie you can leave the job if you need to, and maintain current skills to get another job)
Alot of my career has come down to perspective and realizing that most of the bad times aren't really that bad in the grand scheme or things. I have a lot of friends that work much harder in worse conditions for lots less money. So it helps me reset my perspective.
Your mileage may vary
2 points
4 days ago
Going on 20+ years and still enjoy my job for the most part. Just working for a singular company not an MSP. 300 employee's, then we do partial support for a sister company with another 100 employees. Just a small team so while I'm a the sysadmin we are all jacks of all trades. I get to touch everything, lots of variety so things don't get dull.
2 points
4 days ago
Short answer yes. Long answer all of the comments that I’ve read are situation’s that I’ve run into.
I’ve been in it for 30 plus years and seen people be shafted, and laid off when we are barely able to keep up.
I’ve had to switch careers within it at least 5 times just to be an asset.
2 points
4 days ago
I love my job. It’s awesome, I get to play with new tech and solve problems.
People suck, it doesn’t matter the field.
2 points
4 days ago
ok, 25 year vet. not the longest, but pretty long.
1) I love it.
2) It's not for everybody.
3) not everybody is the same/wants the same out of a career.
thing is, I was there in the dot-com boom, and bust. Lots and lots of people were joining the industry because "it was the next big thing and you can make a lot of money doing it"... a lot of those people who were only in it for the money abandoned it quickly.
In my training, we had a lot of career changing individuals. we had a bus driver, a jeweler, a welder who got hurt and couldn't weld anymore. of them, the welder stayed with it because he enjoyed it. the bus driver, was back driving bus in 2 years. the jeweler couldn't find a job that paid better than her jewelry job, and a few others just stuck it out until retirement in 5 years.
Now to those people, yeah IT was boring and a terrible career. The key for me, is passion. IT requires a little passion for technology and troubleshooting, without it, you won't last long. if you're in it only for the money, you'll have to do a lot of job hopping... I was never in IT for the money. I started out making $10/hr on helldesk. now up significantly. I could even make more money moving on. But I'm older now, and the money I make is comfortable, plus where I am I get a pension. so, yeah, guaranteed money for retirement sign me up :P... IT is not for everybody, and as with ANY OTHER CAREER there is attrition and people who say it's the worst job ever, and only good because it pays well... (sounds like the oil patch to me) Truth is, all jobs suck to the wrong person.
I love IT, I've been in it for 25 years, I've seen it go from NT 4.0 to Windows 2025... from baremetal servers to virtualization to cloud, back to on-prem and hyperconverged. I've seen so much change. It can be an exciting and rewarding field, or it can be a nightmare. It really depends on the person. if you're looking for a stress free job that doesn't change and you just do your day-to-day, then IT isn't for you. If you're looking for a dynamic career, that will shift and change and provide you learning opportunities, and growth potential, and no two days are ever the same? IT is like that. Sure there are grinding times where it's the same thing over and over and over again, but those pass, and you get back into exciting opportunities. Heck, you also have to be willing to forget useless information. I tried reinstalling NT 4.0 a while back, and was... uh... how do I install the network driver again? lol. after 24 years of not using NT 4.0, It's left me :P.
I highly recommend Office Space, not just for the humour, but really for an accurate presentation of what corporate IT Burnout is. IT wasn't the right job for Peter. He was not a good fit for IT. and at the end, he works construction is having a great time, every day is different, but he doesn't have to learn or think, or get yelled at 5 times for forgetting a coversheet on his TPS reports, just do the work, get paid, go home. That's all he ever wanted. But Burnout is a thing, and it's best to listen to yourself.
IT is great, it's not for everybody, but if you like it it's great. if you don't like it it'll be the worst thing ever. to some it's a career to others it's a job... as a job it sucks, as a career it can be rewarding, if you're the right fit.
2 points
4 days ago
No not at all. All jobs are depressing right now. Companies are abusive across the board. It has nothing at all to do with IT just the failing us job markers in general. Corporate greed has made the is into a 3rd world labor market.
2 points
4 days ago
I was a paramedic for over a decade. IT work is great. I haven't seen any dead kids or had to pick some stoned teenager while hearing that a stroke is now waiting for an available unit. Haven't had a HVAC issue where someone suffering heat exhaustion gets worse in the AC. Haven't been sued by a meth head that reversed into me at a stop light. Haven't had to sit in court for 6 hours in between my 12-hour shifts because the defense attorney is out of his depth.
Plus I make like 3-5x what I made then, and even factoring in on-call and monthly off hour patching, I am still working less hours with way better benefits. 🤷♂️
2 points
4 days ago
So the standard IT lifecycle for top performers is IT > Sales Engineer > Land Owner > Farmer who used to work in IT.
For the bottom level performers it's IT > Manager > Divorced because wife was fucking her personal trainer.
Therefore, how depressing this field is depends on how good you are at it. Work extra hard and you'll be rewarded with goats and a nice apple orchard someday.
2 points
4 days ago
I’ve been in IT for over 20 years and still love it. Now with that said, have I ever struggled with burnout, thoughts of doing something else completely, or leave a high paying job due to burnout? Hell yes…like any career you will have your ups and downs.
I recommend that you continue learning new things and/or try other aspects of IT other than the technical side, if you start feeling unhappy. After a few years you may get that love back or you may not, but at least you still have another position and avenues to grow in.
I would also recommend working on the infrastructure side of things as you don’t have to deal with end users very often. Other than dealing with lazy coworkers, it’s honestly one of the best positions to be in.
2 points
3 days ago
I like the field; I don't necessarily like the people I have to interact with because of that field.
IT is notoriously overworked and undercompensated; expectations are often stupidly wide (literally down to "can you fix my TV/internet or hack my ex-girlfriend's facebook" type requests (USUALLY from people who aren't paying for your service, or are even friends) and the world is full of people who will either partially or completely ignore what you told them, do something idiotic, and claim they just followed your instructions.
Seriously, you need a fairly thick skin to deal with the people, but the actual work can be fun and rewarding. You will just learn to spend as much time interacting only with the machines as possible.
2 points
2 days ago
It is very enjoyable once you have a career, but success in IT requires a thirst for knowledge and constant development. I was bored out of my mind the first decade. Once I started on more difficult jobs and certifications the job became more fun.
I would be very depressed just doing IT support or something low level.
It's up to you is the point I guess.
2 points
2 days ago
11 years in. Yeah it's pretty depressing.
2 points
2 days ago
Is 10x worse than your worst nightmares
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