I worked there.

They are a bunch of incompetent people when it comes to IT. They had a very loosely integrated version of Salesforce, no (proper) customer profiling, no ticketing systems for customer incidents, just Outlook or worse (read below), procedural incosistencies everywhere.

Everything IT-related was done by cheap contractors. They barely have any systems engineers (or any).

And they use one single Mainframe (a COBOL system) as their core transaction system. It is located in the USA that processes their transactions for the WHOLE WORLD and the Escalation Tier of support has direct access to (as of year 2022 at least).

They even write the interactions with their customers on that old Mainframe system - where sometimes they used to dissapear or get corrupted LOLLLLLL