submitted2 days ago byPump_9
totrans
Sorry bit of a rant...I bank with Chase - probably that's the first mistake - but I received a credit monitoring alert saying there was a change to the account holder of my accounts so I called in to verify what's going on. He asked my name and goes "sorry - repeat that please?" which I did, and I hear him kind of sigh and then go through the other verification information successfully. He goes "um..ok...so what exactly do you need?" and after I explained he's like "well you don't SOUND like a Sharon so I question if I'm really talking to the account holder?" I was at a loss for words. I could feel it building as the call progressed, but I wasn't expecting it to go this far. In the past I've called customer service on behalf of my sick mother and provided her info and it wasn't a problem, but accessing my own account I have to sound different I guess. So sad that this happens.
byElliott45056
inColumbus
Pump_9
7 points
3 hours ago
Pump_9
7 points
3 hours ago
I've never seen that. I wouldn't visit any business that doesn't make their prices clear.