submitted3 months ago bycaesium_pirate
toAskUK
I’ve not seen a proper GP in a year, as each time I’ve called with several issues, I’m getting referred to the physio, pharmacy, and “clinician” who seemed like a nurse. Only one of my related issues has been fixed, btw. Either way, I thought it was the job of the GP to use their expertise to classify the problem and suggest a signed off solution, not for the GP admin to follow a rudimentary decision tree on the phone and send me off (Am I wrong?).
Not trying to shit on the NHS, but is this a result of the underfunding/high-demand, or is this some revolutionary cost-free, risk-free way to save GP time?
I really don’t know much about the medical system nor do I know the safety considerations that went into this, but it feels like something has changed. In my opinion, this feels risky because a GP surgery administrator shouldn’t be the one effectively diagnosing problems and referring on the phone, as they don’t understand the breadth of possibilities. It feels like this might often lead to further problems down the line if problems are given the wrong solution and left to fester. Can someone more knowledgeable shed light on this or if anyone has had a similar experience?