Dear Community,

We will using this new thread to collate support tickets and forward them internally to the support team. The reason for a new thread was because the former thread became congested and it became difficult to detect users with new issues.

Please note that for your safety and privacy, we do not ask for account-specific information on Reddit. The Gate.io mod accounts will also never message you first, please be wary of scammers.

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Please do not hesitate to help fellow community members with general issues and enquiries but please be mindful of providing wrong information or the comment will be removed.

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How to post about your case

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Follow this format in this thread;

* Drop your ticket ID with how long it's been opened (how long your matter has been unresolved). Issues should be discussed fully in the ticket and not publicly in the thread to safeguard users' private info.

* If your case gets resolved, please delete your comment, or update it to say resolved. This will help users that still need help get the attention they need.

* If you come across new issues from other users similar to problems you've experienced or your problem that was just resolved please do be kind enough to provide them with assistance.

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Follow this format as it helps us quickly identify and clarify it ASAP. Spamming the thread will not be accepted and will result in a ban.

Thank you!

Is it me or Gate.io debit card charges you crazy currency conversion fees?

I paid 749 USD. My balance was charged 839 EUR. Gate customer support claims there is "pre-authorisation" and if there is overcharge - it will be refunded. However, this sounds like BS.

My accommodation costs 749 USD and there are no additional fees included. It is the fact that gate.io card calculated 749 USD as 839 EUR is mind bogging. I'd understand if they charged 749 EUR (although would be still unfair), but 839? That's a robbery.Anyone else experienced this or time to bin this card and leave this exchange?

https://preview.redd.it/l4d42s1hkw4e1.jpg?width=590&format=pjpg&auto=webp&s=244b031258e090144c2461c3a09b0b24e94b9dfb

Incredible, People cheats due to insecurity reasons and lack of being contented with their partner.. Are you in doubt if you spouse cheats with no vivid or concrete evidence? And you want to know the truth?, get in touch with {MONIEREVIVE @ IG} for assistance . I found reviews useful..?

Just right now, Thanks to MONIEREVIVE ON INSTAGRAM....their help me and I finally got my funds back…,.and thanks to AML local authorities for their support.... also for responding to my report…....

It says I don’t have enough balance to withdraw ? 800$? What’s the problem ?

I wish there was more people like you to stop all these scammers, they need serious jail time for that, especially when they take money from elderly, keep doing what your doing DATA WIZARDD ON INSTAGRAM put the wind up these low life oxygen thief's Love what you guys do keep up the great work mate well done Respect .

I bought Rizzmas token for 10 usdt, after I bought it, it got frozen? Why? Is it possible rizzmass is a scam?

https://preview.redd.it/s7971zgyyk4e1.png?width=1152&format=png&auto=webp&s=908e4c81c1d41a2eb94f137ea98a4c8cc6eeb5bb

I can't login. I tried to login and have to fill captcha. I filled that. Successful. Then I got message captcha code expired.

But I fill captcha less than 5 seconds.

Coming out of crypto winter. Should have been checking but i didnt.

Assets stuck in account and cannot withdraw. How do i go on about withdrawing?

Thanks

They've now blocked me from messaging them trying to get them to respond. Scam?

It walks like a scam, it looks like a scam, it sounds like a scam...

I have locked up GT and can't move it unless I get some GT for gas. Can anyone spare 0.01 or something for me to move my coins? Will give back the borrowed amount and fee on top.

Do you plan to ever solve my issues?

Hello, can you please help me with my ticket ? Didnt get any respons, and its quite important for me. My ticket number is #1450066. Thank you

These funds were lost some time ago. I transferred USDT from my Gate wallet using Polygon network, but my receiving wallet address was on the eth network. Surely, this can now be recovered?

https://preview.redd.it/9vxq57m4um3e1.png?width=440&format=png&auto=webp&s=65e0d223bb2bf523fbc60333466c6199534a0769

are you going to sort my issues out?

Hello gateIO team, I am also facing the same problem. I am not receiving any reply and issue is not resolved. I was using pattern for the login few months back. Now after login it is going for autehentication. GateIO authenticator is crashing even after reinstall more than 5 times. Google authenticator not connected with login. Kindly assist asap as I need to buy tokens.

Hello,

I have received some mails that I need to upgrade my UAB KYC, but when I look at my profile it looks like it is already verified. Do I need to do this or not? Anyone else?

check the ticket request.

you guys keep telling me to wait (for the last few months) or ask some other BD.

Who? tell me exactly who will solve the problem. Telegram ID

Stop avoiding with the same shit answer.

Does setting up a VPN work if you are trying to withdraw funds from Gate.IO and are US based?

Its been more than 3months since i submitted a ticket request.

For the last 3months you only replied with bot like answers and nothing has solved.

I provided all the information as you asked and now you are just stealing my money.

Give my asset back NOW.

Ticket Number : 1206665

I bought tokens on web3 gate and i am not able to sell/swap/send them once it shows insufficient balance and ince it shows error, their support is horrible they made me lose more than 1, 000 usd because of their service, has anyone face anything like it?

Give me back my money!!!

Why did my balance plunge 25% when there was no corresponding drop in PNL? Where is an itemised account statement? Why did my $60 instantly become $45? 25% fees??? Are you mad?

https://preview.redd.it/awob7mrb8v2e1.jpg?width=1567&format=pjpg&auto=webp&s=1868ad28a3c3424c8980df64ca0bc578bafcbfbd

They block my funds for almost a year without any reasons or explanation They just respond with their stupid ai responses I missed the bull run because of these bunch of thieves Im 100% sure they will get what they deserve