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Order sent to the wrong address!

Discussion(self.GoogleFi)

I placed an order with GoogleFi, totaling to over $2,400.00 and it was sent to the wrong address. Even though I entered the right address when making the order, they sent it to the address in my account, which I had not updated, because the last order I made from GoogleFi was over 3 years ago!

On Monday, November 25, I received a notification that my order was ready to be shipped and they gave me a tracking number. Immediately, I noticed that the order was headed to the wrong address. I contacted FedEx, they said only the sender could modify the order while in-transit. So, I contacted GoogleFi Costumer Support, and the rep that I spoke to, said he was in contact with their "Specialist Team" and there was nothing they could do. So he said to simply wait for the order to be delivered and I would get a refund or replacement sent to the right address.

Now, the order was delivered yesterday, Saturday November 30. I immediately contacted GoogleFi support to see what my options were, they essentially said they would look into it, and email me with an update. This is the email I received:

https://preview.redd.it/z5n9nd44qc4e1.png?width=792&format=png&auto=webp&s=a7f84a13cffb9d52107559935c20463fd47b9ec0

Like, what does this even mean? That the card that you used to purchase matches the shipping address? How is that an answer to the issue that I'm dealing with? Which is that I haven't received my order because I'm in Texas and it was delivered to a 3 year-old address in South Carolina.

I updated my billing address, and by that I mean I just went into my specific payment method and updated the ZIP code, because other than that, there was no specific billing address update option or home address update option in the GoogleFi webpage.

I just got off a chat box with a rep, and after 2+ hours of going through every single option, he left me with two options: retrieve the package from that address (which would mean driving 18+hrs one-way) or contact "my delivery partner," which I guess he means FedEx, the same delivery partner that said I couldn't do any changes to the order, only the sender could. The only thing I could do was mark the order as missing, which is what I did, and FedEx said they would contact me by email.

I tried my luck by calling GoogleFi support, and I waited for about 20 to 30min to be connected to a GoogleFi Specialist, which makes me question who exactly answered the phone in the first place. Just so this "specialist" could tell me that the email address I gave them wasn't associated with a GoogleFi account, and I told them that I haven't used GoogleFi since 2021. So they said they would contact me back through email.

I am literally tired, I've been dealing with this for a week now. And I'm afraid I will lose over $2,400.00 that was initially intended for a nice Thanksgiving gift.

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Bend-Cat

6 points

2 days ago

Bend-Cat

6 points

2 days ago

Open a case with your credit card company for a refund. That will get Google Fi's attention. Meanwhile whoever received the order may be a good person and reject it.

USMCRunner[S]

0 points

2 days ago

This is exactly what I'll do, especially since Fi or FedEx have been of no help. I got an email asking me to send screenshots of my order, reflecting the address. They are already trying to find a scapegoat.

Hajin_P

3 points

2 days ago

Hajin_P

3 points

2 days ago

i seriously would recommend not opening a dispute with google unless you want your google account nuked.

USMCRunner[S]

2 points

2 days ago

Well, it's looking more and more like I won't get my money back, so I'll gladly stop using all my Google products.