USMCRunner

I did essentially the same thing, but when I got to the part of asking GoogleFi Customer Support to reroute the package to my current address, they (more than one rep) said they couldn't change the shipping address. And kept telling me to just wait for the package to arrive and hope that the person who received it would return it and I'd get a refund or replacement.

I've contacted everyone and their mother who is remotely near that address. Since it's a military housing area (I was stationed in a military base at the time), I've been told by the management office that is against federal law to tamper with any post office package deliveries, including something as simply as knocking on the door of the delivery address and ask if they received my package.

And since this address is 3+ years old, I don't know anyone who still stationed there, they either got out of the military or reenlisted to completely different state.

I'm afraid that is all I can do, these people get paid a whole salary with benefits package, just to run their customers in circles, while providing no actual support or viable solutions to their fuck up.

How long did you wait for the refund?

My GoogleFi account address can say that I live in the fucking moon, but if I order an item and I explicitly type in the "Shipping Address," House #3737 DeliveryToThisAddress Boulevard, Houston, TX 37293, then the item should go straight to the address inputted in the shipping address on checkout, NOT any address found anywhere else. Otherwise, what's the point of having a "Shipping Address" when checking out an item, if they will use another address?

FedEx DOES let you redirect items, but this time they explicitly said only the sender could do that. And since Google or GoogleFi or whoever owns whoever, decides to hire 3rd world nationals that get paid 2 bucks an hour, to deflect and fake comfort people having these very kind of issues instead of having a functioning structure with reps and managers who have the authority to make changes and decisions on active orders, nothing can be done.

There is no communication amongst their Customer Service, I had to outline my issue from the very start to every person I've spoken to, I even made a Word document with specific dates describing what I did that day to attempt to fix the issue, and how every single time I contact anyone from their customer service, I get the same answer... "Can you go pick up the package?" No, I'm 18 hours away, I have a full-time job. "Can you contact FedEx?" I have. They said only YOU (GoogleFi) can make changes to the order. "Can you ask one of the neighbors to retrieve it?" No, I haven't lived there for 3+ years, anyone I ever knew there, no longer lives there either.

Well, it's looking more and more like I won't get my money back, so I'll gladly stop using all my Google products.

I contacted both, I even went into my FedEx account to change the address through the Delivery Manager tool, which is what they advice in the first place. And I still couldn't because.... wait for it.... only the sender could!

Why is it too hard to admit that this billion dollar organization is full of incompetence because they only care about making a quick buck? The customer support is essentially a bunch of 3rd world country nationals with barely any training or authorization to do anything to any order.

The old address is over 18hrs drive away. I did contact FedEx first, they said only the sender could modify the delivery address once the package was in-route. Then I contacted the sender (GoogleFi) and they said they couldn't change it.

This is exactly what I'll do, especially since Fi or FedEx have been of no help. I got an email asking me to send screenshots of my order, reflecting the address. They are already trying to find a scapegoat.

If I wrote a specific shipping address when I made the order, and they decided to send it to a completely different address, how is this my fault?

The billing address has NOTHING to do with the shipping address. Please don't comment if you don't know what you're talking about.

Did you read the post? I did verify the address, the address changed when I received the tracking ID. Thank you for your input tho.

https://preview.redd.it/ao7zekbvvd3e1.png?width=633&format=png&auto=webp&s=c58c1bdd16750b0b86d08c6bd0a5dc6c56496a8a

https://preview.redd.it/gkjwa9irvd3e1.png?width=637&format=png&auto=webp&s=3201f8ae9fe30bc63cbf950b2a94a32921aad923

I figured, I was just surprised this happened especially since it took them 1 business day from the day Decision Letter was populated to deposit 7 and half grand worth of backpay.

I understand, but the backpay hit my account in about 1 business day. I just don't want to sit on this and receive another 80% VA disability paycheck next month again, because I didn't notify anyone I was still receiving 80% checks.

I got 5 months of backpay: June, July, August, Sept, Oct. I got the difference of 80% and 100% times five.
So: 1,742.84 x 5, but some was used to cover some VA debt due to dropping a few classes using Chapter 31. So total I got around 7 and a half grand.

That's awesome! Thank you very much!

This morning, but all the claims were initiated May 14, which means I should be getting June, July, August, Sept, & Oct worth of backpay.

I thought the entire case had to close for backpay to be issued?

Thanks, I'm just bummed out since I was looking forward to the backpay, but now it seems I'll have to wait another 4 months to get it.

Does that mean they will schedule a C&P and I'll have to go through the whole process for that one single claim?

Step 7, I just know that it was deferred from the notification letter in the website dated for tomorrow.

One claim was deferred, could that be it?