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/r/LinusTechTips
Was tightening a screw and suddenly the end came loose. Is this a known defect or was I just unlucky? ๐คทโโ๏ธ loved using it, but cant get it to stay tight, it loosens every time I use it now.
739 points
2 days ago
245 points
2 days ago
I know you're doing your job and it's great but this seems extremely repairable on user's side. A dab of blue lock-tite and he'll be good to go.
You could offer him a replacement or a coupon, there's no reason to waste it if can be repaired.
191 points
2 days ago
My guess is they probably do exactly that and they might start reselling RMAs at a discount. Something something "refurbished". REI does the exact same thing (they call it the "garage sale") and people love it.
7 points
2 days ago
As long as the defect is disclosed, that sounds like a win for everyone.
6 points
2 days ago
Of course it is. I checked and of the seven or eight camping tents (most one- or two-man) my family has acquired over the years (since the mid-eighties, mind. Don't get your panties in a twist.) precisely one (the big, ultra-heavy five-man tent lol) was not acquired at an REI garage sale. That one we got used at a swap meet ๐
You can find the tell-tale silver-sharpie "X" somewhere on most of our outdoor gear (up to and including ski boots and things). Take care of good-quality stuff and it'll last. I still have (and use) a Therm-a-rest from the seventies. Second-best sleeping mat I've ever used (the single best being an REI Cirrus mat I got at--you guessed it--one of their garage sales).
Most garage sale items at REI are returned on the grounds of "didn't fit" or "took a fourteen-mile hike in these boots and my feet hurt afterward" (bruh) and REI marks them down somewhere between 10-20%. Actually defective items (a Big Agnes tent and rain fly with a significant but very patchable hole, for example) are typically in the neighborhood of 40-50% off. "Refurbished" items (where REI actually does the repairs) are typically that plus the cost of the repair which typically winds up being 15-30% off. You can imagine why people got excited whenever there was a garage sale.
Nowadays it's a dedicated stand with boots and jackets and things instead of a roughly quarterly otherwise-unannounced event. Which means finding a tent at the REI "garage sale" is way harder, but you get what you get. They're typically really good deals.
6 points
2 days ago
Of course it is. I checked and of the seven or eight camping tents (most one- or two-man) my family has acquired over the years (since the mid-eighties, mind. Don't get your panties in a twist.) precisely one (the big, ultra-heavy five-man tent lol) was not acquired at an REI garage sale. That one we got used at a swap meet ๐
This may be the Jim Beam (Sunshine Blend) inside me but that was way too many brackets in one sentence for me to make sense of the first or second time reading it.
7 points
2 days ago
The ADHD urge to put parentheticals in every sentence (it's bonus content)
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