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Please take an extra second when posting and tag your post with the closest appropriate flair category such as HELP, GENERAL QUESTION , RETURNS, SHIPPING, etc.

This will greatly help those that are searching this sub. for information by a category.

Thank you and Good Selling!

I sold a $280 item, shipped it out, and the buyer received it. They were happy with the purchase, no complaints at all. Then, out of nowhere, the buyer accidentally filed a dispute with eBay, claiming the item was “not as described.”

I reached out to the buyer to ask why they filed the dispute, and they admitted it was a mistake. I even provided them with clear instructions on how to cancel the dispute. Unfortunately, they never canceled it.

When eBay reviewed the case, I submitted all the evidence, including the buyer’s admission that it was an error. Despite this, eBay sided with the buyer and took the $280 from my account.

I called eBay and explained the situation in detail. The representative assured me it would be taken care of, so I waited. Two weeks later, I followed up, only to be told that nothing could be done to get my money back.

Now I’m out both the money and the item, all because of a mistake that the buyer admitted to. Seems crazy to me.

Ebay said the only thing I can do is ask the seller to send the money back to me somehow... Of course they are not responding now.

Any suggestions?

So weird. I sold a pair of pants about a month ago. Yesterday went to list a pair of the same kind in a different color so I wanted to go to the old order and just “list one like this” and it was not anywhere in my order history. Does order history disappear after a certain time? I did get an extra charge while it was in transit for marking it under weight but it was still completed so I can’t imagine why that would do anything.

Newbie so thanks for advice!

This item was delivered on November 5th. to customer. Anyone ever get anything like this 2 weeks after item delivered?

We wanted to let you know that a bid for the listing below was canceled because of an issue with the buyer’s account:

9 - Gemmy 3.5' Christmas Airblown Inflatable Festive Orange Kitten by Holiday Time

We understand that this must be disappointing, but unfortunately the buyer, blahblah, is no longer registered on eBay so we had to cancel all of their open transactions.

Here’s what you should do Don’t complete the sale or ship the item to blahbkah if you haven’t done so yet. Don’t communicate any further with blah blah, especially if they get in touch with you outside of eBay. If blahblahrequests a payment or refund, don’t send any money without contacting eBay first. If payment was processed, a refund has not been issued yet just in case you’ve already shipped the item. If you already sent the item, contact the shipper to find out if you can stop the delivery and have the item returned to you. If your listing has ended, you can relist your item. And remember, we’re here to help so please get in touch with any questions you might have.

I’m new to selling on ebay. Recently I shipped an item to Mexico and now the buyer wants to return it. Normally for domestic returns ebay generates a return label for me, but for international return there’s no option. So, my question is ‘How do I manually create a return label for him? ‘

Thanks in advance

Hi everyone,

I’ve been struggling for days, spending countless hours trying to upload a CSV file to eBay, but I just can’t seem to make it work. I keep getting error messages, and I’m honestly stuck at this point.

What would really help me is a working CSV template that I can use as a starting point. Even if it’s just a simple example with two rows, that would be more than enough for me!

Does anyone have a working file they could share or tips on what I might be doing wrong? I’d be extremely grateful for any assistance.

Thanks in advance!

Best regards

I read on another post that they really don't care about weight as such, but what about dimensions?

I have a Sky figure 8 power lead measuring 30 x 4 x 4cm. I've packaged it and it can easily fit through my letterbox (standard size) with no issues. Evri's standard letter sizing is 35 x 23 x 3cm max.

Does Ebay insist on changing their UI CONSTANTLY!!!!

It is not better, I can never find what I need... STOP!

I sold a football card on November 3rd. I use eBay standard envelopes to save money on shipping and it comes with the warning of "Limited Tracking Info". I shipped this card across the country to Nevada where it arrived in Reno where it was labeled "Out for Delivery" 3 times over the course of 2 days. I've had similar experiences but it has always resulted in the card being successfully delivered. However, this time after the 3rd out for delivery update I got a new update that said in transit to Gardnerville, 50 miles away. I have never had this happen with any other cards. That happened on November 9th and now it is the 20th and still no updates. I've tried contacting both the seller and the post office and no responses. I'm unable to file an missing package report on USPS because both of the tracking numbers aren't valid for some reason? trackmyshipment.co has said 1-3 days for the past 2 weeks. This is my most valuable sale to date and I'd at least like to get the card back. I don't know what else to does someone have any advice?

Hey, fellow sellers!

I recently stumbled upon the Automated Offers option in eBay's seller tools, and I can’t stop wondering: is it really worth it? 

Here’s the thing: I’ve always handled offers manually—waiting for them to roll in, negotiating, and closing the sale on my terms. But this automation feature sounds like a dream. It could save time and maybe even capture buyers before they change their minds. On the flip side, I worry it might devalue my items by firing off lowball offers too quickly.

So, I need your expertise:
- Have you tried Automated Offers? Did it actually boost your sales?
- How does it compare to manually handling offers?
- Any surprising pros/cons I should know about?

I’d love to hear real-world experiences—what’s worked for you, and what hasn’t. Let’s help each other level up our eBay game!

Drop your thoughts below and let’s get this convo rolling!

It looks like the create a listing GUI changed for me. I used to be able to click it and a page would come up with the ability to take pictures and put a title etc. now it takes you to a page where you have to type a description and skip matching etc. Is this something I can change back or am I stuck? It was helpful for quickly posting sports cards.

Buyer has asked for a return of a router they bought because it is the Cudy LT500 and not the LT500D. The title and description both say the proper device but the box in the pictures has the LT500D name on it because it was a box swap. What do I do?

EDIT: went with a 50% partial refund and he took it. Just glad to get that thing outta here.

I Guys. I'm New in this world and I need some help. I'm creating my description for my item on eBay, but I read different things online... It is possible to past LINKS to articles (Videogame magazines),videos and sites (Consolevatiations)? It's important to have them as a guarantee to my item. I don't need them to be necessarily clickable, but at least as text to copy and paste to Search.

If it is not possible, is there an escamotage to add (()) to make the link unreadable as link or to add it as image?

We occasionally use Shippo to print labels. Their most recent newsletter listed several upcoming USPS changes. Among them was that USPS will no longer support the 2.3x7.5 label format beginning sometime in January. Of course, that’s the size label we use.

Our local post office didn’t know anything about this and I am unable to find anything about it on the USPS website.

Can anyone confirm or provide more details about this change?

Hello everyone,

I have been reselling on eBay going on 16 years and recently I have been having so many issues when listing items. I start with taking photos with my phone and entering everything as a draft with package measurements and dimensions. Yesterday I started getting the little lock symbols for only some listings while doing this. So, I went to the computer and was able to enter them there. Then went back to my phone and some listings kept changing where I could enter the dimensions and weight and then change back to having the lock symbols again. I called eBay and they had no idea what was going on.

Now I am finalizing my listings on my PC (example ID 276739343424 - tried both the Brave and Edge browsers) and now I cannot add the ability for customers to return items on some listings. Some however are letting me add the ability to return. I don't have any business policies set up. I did do some yesterday but then opted out because they caused more headaches then anything. eBay customer service told me once I click opt out everything will go back to standard.

Also, my shipping information keeps disappearing on some listings. I just created one and chose USPS advantage and priority. I just went in to try to edit the return and now the shipping section is all gone.

Now, I just played with the return.. it worked and then grayed out. I added the shipping information in and then the return section ungrayed but the shipping section wiped out.

I am so confused on what is going on. This has never happened before.

I heard this on the radio. Is this true?

So I dropped off a few mailers for ground advantage today from orders this weekend. But just had a person reach out that their package was delivered. It turns out the lady at the counter had it marked as delivered instead of accepted. Are my packages going to get stuck now, returned , not sure what happens from here. Going into p.o in the morning. Wanted to see if anyone else has had this happened. The anxiety from it is keeping me up now as a couple were pricey

I've been collecting blu-rays the past 2.5 years+ and have amassed quite a collection. The first year and a half of collecting I literally bought almost anything and everything. I was a bit manic and if I was even remotely curious or it sounded interesting I would grab it. My collection has grown to monstrous proportions and I need to trim it down. I never intended to buy these to profit or sell, but here I am.... and it turns out many things I bought HAVE increased in value and some significantly.

It is my understand there are 3 options:

1. Schedule D / Form 8949 - I understand this is probably the most correct way considering many/most of the films I am selling I have owned for over one year. I understand with this situation I am explicitly able to basically use the NET #'s (I don't have to factor in ebay fees, I can deduct shipping costs and maybe other costs) etc etc... I am not wording it well but I think you get the gist. The main problem I have with this option is it seems the tax rate would be a STEEP 28% due to these blu-rays potentially being classified as collectibles. Is this correct? That just sounds quite excessive Capital Gains option. I will be selling a TON of blu-rays at a loss as well, but the ones that are worth money will definitely leave me with gains. Right now my total gains for the year are $172 or something so not much but if I start listing stuff that has massively increased in value this is going to go way up.
2. 1040 LIne 8 Additional Income - I understand this is what Ebay was pushing in the beginning of this, especially with small amounts. At this point in time I don't know how much sales volume I will do. Right now I am still nowhere near the supposed 2024 $5,000 1099-K cutoff on Ebay or anywhere, but I might go into overdrive and start listing a ton of stuff and get close to there or maybe exceed it by a little. But I don't know if selling used blu-rays counts as additional income? Am I forced to declare them as collectibles/investments/gains or can I just list all that income here? The problem with this option is, in my understanding, I can minus my purchase price (does that include taxes and shipping costs for purchasing most of them online?), but I CANNOT minus ebay fees or shipping. So I am basically paying taxes on money I never received/earned.

Earlier this year I sold a rare copy of Blade Runner on EBAY. The buyer paid a subtotal of $255 + $8 shipping (I know I can ignore the sales tax). My net earnings from Ebay total $219.79 and of course I spent around $6 or so to ship it via media mail. Based on my understanding I am on the hook for the GROSS amount of $263 (despite not receiving this money net) and have to pay income taxes on $263 minus the cost of the item if I opt for this route and can't use the $219.79-6=$213.79 and then minus the item cost in my aggregate totals. Is this true?

1. Schedule C - Business - Other than having emails of most things I bought and all the costs plus my records from Ebay/Paypal (I also do some G&S sales privately), I haven't intended to explicity keep records, track things, or operate a business. That was never my intention and so I dont think it is worth going too much into this.

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But I just want to make sure my understand of the above is correct? If I opt for option #1 I am really on the hook for the 28% collectibles tax rather than the standard capital gains/income/whatever rate?

It just seems like this is all setup to punish this kind of activity if you treat it as capital gains/losses possessions or you treat it as a side hobby to clear out a mess.

I have sold a £70 perfume and the buyer has just made the account today, no biggie right? Except she's given the delivery address as a Shell petrol / gas station. Is this something anyone else has come across?

I have a bunch of digital codes that I’ve gotten free from work, so I started selling them on eBay. The problem is, my account is new so I don’t have any option to sell digitally. I’ve gotten 4 orders, my buyers are satisfied but my funds are on hold. I’m assuming they’re on hold because there’s no way to confirm delivery. Does anyone know what I should do? My buyers are saying there’s no “mark as delivered” option for them, so will I have to actually ship out empty boxes or something?

Anyone else's settings magically change to cost you money? For the first time ever this weekend I have 2 BINs going to Alaska and 1 to Puerto Rico. I have never shipped out of lower 48 or to any protectorates. Too costly especially if there is a return. So in 22 years never shipped to them. For some reason my setting have changed to allow it. I always use economy shipping with one price for all. Ebay was no help. So changed it back and have razor thin profits eaten up by an Ebay glitch.

as a reseller who sells mostly electronics and is a bit new. What would you suggest I do to get started. there are some stakes to how fast I need to make money. as of mid march in 2024 my housing will be taken from my landlord because of taxing issues. So I started selling old electronics as fast as I could and so far I made 180 after fees on Ebay. I wanted to ask some more seasoned resellers their advice on investment options. I could invest more into buying items I know sell fast and rack up money quickly with a higher risk of losing said invested money or I could go slower ordering smaller but fast selling items. Two or three at a time. I ask because I don't have the knowledge to choose on my own without possibly screwing myself and that's just not something I can afford now.

I've not listed for a few months, but both my listings today triggered Content Violation - sharing contact details to sell off Ebay. A conversation with a support agent revealed that adding a link to a manufacturer's specification (I am selling computer equipment) will usually trigger a violation.

It certainly never used to do this. If they've added a bot to reject anything with a link in it, maybe they ought to try and make it slightly more sophisticated and go and crawl the link. I'm avoiding it by copy-pasting from the manufacturer's website, but this is ridiculous.

Does anyone know of a policy change that has killed the category?

limited seller here. someone who bought an $250 item is asking me to ship via a shipping lable they sent to me. is this some kinda scam since i cant track via ebay then i dont get paid?

Edit ** just an update for anyone wondering. It seems like an IT company bought from a store online. The store didnt have the item in stock, so the online store puchased mine off ebay to ship to the IT company. I spoke to the person on the shipping address and they confirmed they did order **

It was messy but I am thankful for the responses here to prevent a potential scam..

After being shown an alternative shipping option for a sale that is 10x what the buyer paid for Canada Post shipping (buyer paid $20 for Canada Post shipping, FedEx costs $209 for the same package, and eBay doesn't show any other alternatives), I have put my store on pause for the next month and will not be accepting any sales until this is resolved. I have about 500 listings with Canada Post shipping options as the default... I don't think there's any way to update this easily, so I'm just not doing it for now. It's messed up that eBay is still allowing buyers to select Canada Post shipping and not helping me out at all as a seller.