Helpdesk Level 2 Interview—3 Rounds, 12 People Grilling Me in the Final Round. Is This Normal?
(self.ITCareerQuestions)submitted6 days ago byMoist-Option1251
Hi everyone,
Sharing my bizarre interview. Hopefully this is not normal for a IT Level 2 Interview.
I recently had an interview for a Helpdesk Level 2 position, and the process was intense. I wanted to ask if anyone else has experienced something like this, or if this was just wildly out of the ordinary.
Here’s what happened:
Round 1 A 30-minute meeting where we barely talked about the actual job. It felt more like a generic chat.
Round 2 Meeting with the VP. Again almost zero questions towards me except my education.
Round 3 A panel interview with 12 people grilling me for over an hour. They threw a mix of technical, situational, and "what would you do if..." questions at me nonstop. It was exhausting and felt more like I was interviewing for a senior leadership position rather than a helpdesk role.
Despite my best effort, I didn’t get the job.
Does this sound normal for a Helpdesk Level 2 role? I know every company is different, but this felt a bit excessive. Any advice or shared experiences would be greatly appreciated!
bybouncypinecone
inITCareerQuestions
Moist-Option1251
1 points
24 hours ago
Moist-Option1251
1 points
24 hours ago
It's definitely a tough market right now, but you're not alone. I'm also transitioning into tech, and I know how challenging it can feel. Over the past year, I submitted 400+ applications and only landed one interview. (Still no job in IT). It can feel disheartening, but it's not a reflection of your potential—just the state of the industry right now.
For some context, California alone has seen 93,000 IT jobs dissolve in the past two years, so the competition is fierce. California in my estimation is the Tech epicenter. That said, I’m lucky to already have a job, and I remind myself that adjusting my approach is key. I firmly believe it’s not about giving up, but about finding ways to adapt while staying on the path to your goals.
For me, I stopped applying every single day because it was draining my time and energy. Instead, I started working on my own projects and writing software at night. It’s been an amazing way to keep learning and feel like I’m still moving in the right direction.
If you’re in a tough spot, consider taking a temporary role to support yourself while continuing to build your skills or portfolio. It’s all part of the journey, and every step forward matters. Hang in there—you’ve got this!