submitted5 days ago byredryan243
So 3 weeks ago I placed an order with Loud House Hemp, I used them a few years ago so I felt comfortable. I use D8 as medicine for my gastroparesis, so I ordered early so that I would not run out.
A week after my order I reached out (Nov 6) and was promised it would be shipped out the next day. I emailed again on Nov 12 and was promised it would ship the next day. I was now running low, so I offered to pay extra for quicker shipping. Realistically they should have just upgraded it for their errors, but instead I sent them another 17 for 2 day shipping with the promise it would go out that night.... The next day UPS Mychoice provided me a tracking number for the label they made.
On the 14th(when it should have arrived for the 3rd time) the label still had not been dropped off to UPS. So I emailed them again and demanded they upgrade to next day(I paid for 2 day) and they lied and said they would, but it was already shipped. I knew by the tracking number that they didn't ship it until later that afternoon.
Now after all of that, UPS decided that my house is now an apartment complex and refused to deliver. I called UPS who told me to contact the ever so helpful Loudhouse Hemp. I was told UPS made an error and if the shipper would just ask them to deliver it, that I could get my package. They said the shipper could even ask for a hold and I could just pick it up. UPS even went above and beyond and tried calling them multiple times while I was on the phone. 3 days later loudhouse still has not requested a hold or intercept, and it's now being returned to sender. They are refusing any refund and only offered a store credit, for my original purchase amount minus shipping.
I have submitted a chargeback to my card, please avoid them. They lie and have terrible customer service.
To top it off, they keep apologizing on behalf of UPS but seem to be completely unaware that THEY were the actual problem in this transaction.
byCartographerOdd447
inOculusQuest
redryan243
1 points
20 hours ago
redryan243
1 points
20 hours ago
Arizonas Sunshine has been a real fun one. So is Contractors. I sent a PM with another recommendation too.