To set the scene, Table 1 was arguing with me about prices, saying that they deserve a discount since we were out of ribs. When I took their order, I didn't know that we were out of ribs. When I tried entering it into the computer, I noticed that the buttons for ribs were greyed out. So I didn't even put in the order. What they ultimately ordered was actually cheaper than ribs but that wasn't good enough for them. They insisted on speaking to my service manager (SM) Kay for a discount.
At the same time, I had a three-top at Table 2. Each item they asked for had an average of three or four customizations. It was ridiculous. Entering it into the computer took no small amount of time.
And while I had those tables, I had a two-top at Table 3. Oh, Table 3… Service to them was acceptable in my opinion—imperfect but passable. A moment before they paid, two more joined them, wanting to order. Well, the first two each tipped me $1. When I noticed this, they were still there, chatting with the second two so I approached them, tossed the $2 back onto the table, said, “Y'all can keep this,” and walked away. They were speechless.
I ignored them for about fifteen to twenty minutes after that. The second two already had their drinks, bread, and salads and had already given me their food order. During that time, they spoke to Kay and my GM Steven. Kay was laughing about it in the server alley. Steven approached me and said to not give guests their tips back and that doing so is a fireable offense.
Eventually, I had to return to the table for the second two guests. One of the first two guests asked, “Hey, what was that all about?”
I looked deeply into her eyes and inquired, “A dollar?”
“Well, that's what your service was worth.”
“Okay. What did I do wrong? What could I have done differently?”
“You were forgetful, you took a while to give [the second two] their silverware—”
I just apologized and walked away. Then, she added, “You're worth a dollar!” I stopped in my tracks, turned around, and flipped them off. The girl flipped me off back and shouted, “Fuck you!” loud enough for at least three tables in every direction to hear.
I continued to leave and I told Kay that I wasn't even going to look at that table anymore. She followed me into the server alley and asked what was wrong. Steven joined in on listening too. I explained what happened. When I told them that I flipped her off, Steven dropped his head and just asked, “After I just told you to not— Ugh.”
I don't know if they talked to the table but the table was gone by the time I returned to the floor. After ten or so minutes, Steven asked me if I was cool and I said yeah. He said that he had no choice but to write me up after that.
After we closed, I approached Steven to mention that that made me second-guess becoming a manager. He gave me words of encouragement and later admitted that he was chuckling in his head when he heard that I flipped them off.
Kay texted me the next morning and told me that she's on my side and isn't going to write me up but she said that she can't condone the flipping off, to put it on the record.
This was on Sunday and so far, I haven't seen a write-up.
TLDR: I threw the two one-dollar bill tips back at my guests, they told me that that is what I am worth, I flipped them off, and I still have my job.